Mercy Hospital Berryville
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feedback about Mercy Hospital Berryville
Had to go to the ER this morning. From the time I walked in the front door, I was met with smiles, and treated with kindness by the office staff, the nurses, the lab tech, and the Dr. They took the time to listen to my concerns, and also took the time to explain the lab tests, and follow up care. I was beyond pleased with my decision to go to this hospital.
Night shift ER was great! Although, a nurse/undetermined had a strange look at me twice as if she was angry at me or what. Couldn't determine the facial language.
The night shift nurses were very attentive and respectful. Day shift nurses were alright but left me waiting for dismissal had to buz for help.
Room was nice and clean.
Thank you to everyone for their help.
We were on vacation when my husband and 13 month baby fell together and my baby hit her head. This was the first time my baby actually had an injury that required medical attention. They were great! We got in and out in an hour. They explained what they were and weren't going to do and why. They told us what to watch out for and gave us referrals to places in the town we planned on staying at just in case her condition worsened. They also sent us a hand written card to our home saying that they hope my baby was well and that our vacation went well. I was very impressed!
They took me in right away and ran my tests within a timely manner. I also took my Dad here when Washington regional couldn't find any thing wrong with him. Took him home and he only got worse. So we took him here and they found out he had bleeding on the brain. They saved my Dad's life.
I think two stars may be generous, and I'm known for giving businesses 5 stars. My dad finally agreed to go to the hospital. He had three broken ribs and was taking too much of his pain medication + over the counter pain meds. He was really messed up. We went to Berryville. & after about three hours, which included a nurse asking him questions, & putting an IV in him, but also talking to him like a baby & then walking out and saying "yeah, he's nuts" under her breath, the doctor came in and told me he was good to go home. There's NO WAY he could have functioned at home. He couldn't even walk. & I guess the doctor assumed I would be taking care of him like a full-time nurse. I live on the other side of the state. I said "okay..." and left the ER, & called my mom. She came up there & told them that when he's released let us know because we'll call an ambulance and have him transferred to another hospital, who will actually admit him. I suppose this is somewhat insulting, so they called us and decided they needed to run some tests because he had blood in his stool, but that they couldn't do it there so they needed to transfer him to Mercy in Rogers or Springfield. I'm giving them two stars because of the referral. He went to Rogers and stayed for 5 days. & then transitioned to 20 days of Physical Therapy / Rehab at a nursing home. 25 Days of recovery... & Dr. Bean, or some name similar to that, wanted to send him directly home at the outset. Thank God for Mercy, Rogers.