Mercy Hospital Northwest Arkansas

With pain in my neck, back, and arms, I made an appointment to see my regular doctor at the VA hospital, who referred me to Mercy hospital, through our Veterans Choice Program. The care was "okay" as it consisted only of a discussion. So, the Mercy billing department prepared the bill for my insurance company (Aetna) but failed to actually send it. As time went by, Mercy decided to bill me directly for the services. They have since turned it over to collections. So, though the services happened about two years ago, to this day I have debt collectors calling me. So, be prepared, if Mercy fails to bill your insurance company on time, you will have bill collectors hounding you for the next several years. Update: today is now Nov 28, 2018. The debt collectors continue and I now get the mystery phone call about the vehicle warranty being out about 10 times a day, always from a different number that does not actually exist. Mercy Hospital is very unmerciful. They should have written it off as a bad debt a long time ago. It's their own fault for not filing the claim on time.

We went into the ER to treat our son for we didn't know what. First they took a cup of urine which did not get labeled and sent to the lab. It got to stay on the counter of our room for an hour and a half while the nurse we had stabbed our son 4 times in his right arm and kept digging and pulling out and back in above his left wrist (as she seemed to be getting annoyed with our son my wife and me both saw her start twisting the needle in his wrist as if to take her anger out on a 3 year old). If you see you are causing someone let alone a child extreme pain, then the best course is to stop what you are doing. My wife said enough and as the nurse did, rolled her eyes and pulled out the needle immediately and left. We sat in that room for another 40 minutes and I decided we are leaving because of the unprofessional nurse and the way she handled our son. As I wrapped his bracelet around the urine cup and gave it to the same nurse who was rude to us, I said we are not doing the blood draw anymore. "Oh I know"... why keep us so late when the hospital could have used that room for another patient to get bullied by her? I called the hospital in Hope's that someone will tell me that disciplinary actions were going to be taken. But all I got was "one of our managers will call you back in the morning and all I can say is I'm sorry how our nurse treated your little boy". It has been over 9 days now. Still no call back. All this taking place around midnight... took him to the children's hospital during the next day. He is all better and they didn't even have to stick a needle in him. I will be reporting that nurse and this hospital to who ever I can now and warn who ever I can.

From my observation this past week with my wife on cardiac floor, the medical staff is top notch. The food staff has hugh issues that need to be fixed. They still keep messing up her food order with her dietary requirements. On top of that I was with her over the weekend and they close the cafeteria. Management must think people do not eat on the weekend. Only looking at numbers not the human aspect of a hospital.

Was in MERCY for an unplanned (5)Bypass
heart surgery, knew I was in trouble but didnt know how bad... Excellent testing and reaction to results, no doubt saved my life.
Excellent professional doctors and nursing personnel... Dr. Weathers Sr. was my HEART DOCTOR.
Actual surgeons the absolute best!!
Was treated extremely well and made to feel at ease in a very critical situation.
Follow up was fantastic and CARDIAC REHAB the best
All hospitals are over crowded and at times pushed to their limits, and medical personnel asked to be happy, friendly and johnny on the spot 24/7.... It doesnt happen 100% of the time but I honestly believe MERCY works hard at trying to be perfect.

Definitely the best hospital in NWA. The ER staff are extremely exceptional and truly treated me with the highest quality of care.