Mercy Hospital Northwest Arkansas

I personally wanted to thank a staff member at Mercy in Rogers, AR. Cindy, the employee that worked the front desk checking patients in the morning of 9/9/19, truly went above and beyond. My husband and I were at the hospital early with our newborn daughter because my father was getting a heart procedure done. I spent the majority of his time in the hospital in his room while the rest of the family waited in the lobby. While I was away, my husband took our daughter into the men's restroom to change her diaper and saw there was not a changing table. He went out to the front desk and asked Cindy if there was a place to change her so that he didn't have to expose her in the lobby area. Cindy immediately apologized and offered to change her for him. He asked if she really didn't mind and she said "no, I'd be more than happy to" and proceeded to take her to the women's restroom to change her while another employee watched the front desk. When my husband told me about this interaction, I was so happy. Cindy offering to help my husband out so that i could stay with my father meant the world to me. Thank you, Cindy! In addition to Cindy, all of the staff members were so kind and accommodating. They answered all of out questions and made us feel comfortable with the process.

Doctors as well as nurses are so friendly, so patient in giving you the care you deserve, they make you feel at home in your room, the emergency room is really quick to pay attention to you, and the cost of services is at your fingertips as well It has many programs to pay for in the long term, whatever language you speak they do the impossible to be able to give you assistance in your language and that is clear and precise

Awesome staff... they will park your car for you, greet you warmly, and escort you to you room. It is also a safe hospital. Staff have always been very friendly, professional, and helpful. Not uncommon to see people comforting each other in the hospital with prayer. A great spirit lives at Mercy! Nurses and physicians are highly skilled but are very down to earth and comforting to everyone who comes to the hospital.

I’ve never been treated with such respect by hospital staff. It was 2 AM and they were all happy with smiles and made me feel so comfortable.

My dad made a visit to the ER here on a Saturday around 10 am. Got us right in. Extremely friendly, very kind and amazingly helpful. My dad was seen by one of the PA Tanner and he took his time and examined him and explained what his issues was and how to care for it. Excellent experience! The 2 RN's we had Stephanie at check in and Riley in our room were both excellent! Sherry in admission was just as pleasant as the rest of the staff! We will return in the future if we have an ER issue. 2 Bad experiences at Siloam Springs ER and will make the drive and bypass them right on to Rogers!