Mercy Hospital Northwest Arkansas

My son ended up having a 3mm kidney stone, but being a cancer patient and undergoing chemotherapy, we didn't know what was wrong.
• Couldn't get anyone to come outside to help me get him into a wheelchair.
• After 20 minutes, had to go out to hallway to get someone to see him, as he is still writhing in pain.
• They clogged his PIC line trying to draw blood. Finally moving to the other arm, they got blood all over the place. His arm was covered in blood, the floor, the bed. Nurse did a basic wipe off on his skin which left lots of blood. I had to say something. He will probably have to have his PIC line redone at oncology, which is not comfortable at all.
• His heart rate dropped very low between 45-50, which concerned them during his CAT scan. Back in his room, while writhing in pain, he knocked a lead off his chest. No one came in to check why his heart rate flat lined.
• A hospital worker came into his room while he was at CAT scan looking for billing information. The woman was hacking, sneezing, coughing, wiping her nose. I told her he was a cancer patient undergoing Chemo. She said, oh, I'm sorry. I said you need to leave and don't come back without a mask. She chuckled and said, oh, yes, I should probably wear one.
• When they came to release him, they said, "you can go anytime now." Son asked about the leads on his chest. She said, you can just pull them off.
• There were no instructions, except 3 scripts. Just go home. It should pass. But today I got a call from a urologist saying he was referred by the hospital to see if son needed surgery or a procedure to break the stone up. They never said anything like that to us.
There is so much more, but I have wasted enough time on Mercy already. Never again! No!

With pain in my neck, back, and arms, I made an appointment to see my regular doctor at the VA hospital, who referred me to Mercy hospital, through our Veterans Choice Program. The care was "okay" as it consisted only of a discussion. So, the Mercy billing department prepared the bill for my insurance company (Aetna) but failed to actually send it. As time went by, Mercy decided to bill me directly for the services. They have since turned it over to collections. So, though the services happened about two years ago, to this day I have debt collectors calling me. So, be prepared, if Mercy fails to bill your insurance company on time, you will have bill collectors hounding you for the next several years. Update: today is now Nov 28, 2018. The debt collectors continue and I now get the mystery phone call about the vehicle warranty being out about 10 times a day, always from a different number that does not actually exist. Mercy Hospital is very unmerciful. They should have written it off as a bad debt a long time ago. It's their own fault for not filing the claim on time.

Very rude workers! I work in health care and know it can be rough and busy. There is no reason to be rude to your patient's or their family.. From the moment i walked in they just had such attitudes and dismissed what i had to say about my sick daughter.I haven't been to their emergency rooms in years now i remember why.. I'll be going else where from now on.

Caution: the doctors in use at Mercy are NOT employees of the hospital, so MOST likely your insurance will not pay for services rendered at this hospital and you'll pay an exorbitant out-of-pocket fee.

I used the ER at this facility several months ago. Although the hospital was listed as in-network by my insurance plan, and I only ended up paying $300 out of pocket with insurance covering the other 90%, I was billed nearly 4 months later by the ER physicians' group to the tune of nearly $1100.

Turns out, even though we never even spoke with a doctor, no medication or treatment was given beyond a simple saline drip, and only a nurse or an aid ever came into the room, somehow a company named "Southeastern Emergency Physicians" feels they have some right to a large chunk of money. Upon check-in, we were told that the hospital did take our coverage, but nobody ever verbalized that they have a physicians' group who apparently are not on any insurance providers' networks.

We went into the ER to treat our son for we didn't know what. First they took a cup of urine which did not get labeled and sent to the lab. It got to stay on the counter of our room for an hour and a half while the nurse we had stabbed our son 4 times in his right arm and kept digging and pulling out and back in above his left wrist (as she seemed to be getting annoyed with our son my wife and me both saw her start twisting the needle in his wrist as if to take her anger out on a 3 year old). If you see you are causing someone let alone a child extreme pain, then the best course is to stop what you are doing. My wife said enough and as the nurse did, rolled her eyes and pulled out the needle immediately and left. We sat in that room for another 40 minutes and I decided we are leaving because of the unprofessional nurse and the way she handled our son. As I wrapped his bracelet around the urine cup and gave it to the same nurse who was rude to us, I said we are not doing the blood draw anymore. "Oh I know"... why keep us so late when the hospital could have used that room for another patient to get bullied by her? I called the hospital in Hope's that someone will tell me that disciplinary actions were going to be taken. But all I got was "one of our managers will call you back in the morning and all I can say is I'm sorry how our nurse treated your little boy". It has been over 9 days now. Still no call back. All this taking place around midnight... took him to the children's hospital during the next day. He is all better and they didn't even have to stick a needle in him. I will be reporting that nurse and this hospital to who ever I can now and warn who ever I can.