Mercy Hospital Northwest Arkansas
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2710 RIFE MEDICAL LANE, ROGERS, AR 72758 USA

Address

2710 RIFE MEDICAL LANE, ROGERS, AR 72758 USA

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Phone

(479) 338-8000

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Consumer feedback about Mercy Hospital Northwest Arkansas

Jeff Bougher
Jeff Bougher

1 out of 5 stars

posted 2 months ago

I wouldn’t recommend visiting Mercy whatsoever. I made a visit to the ER recently and my out of pocket total was going to be in excess of $600; I was asked what I wanted to pay that day, to which I requested $150, and would like them to bill me the remainder. That’s what they gave me on my receipt. Instead, the next day they not only charged the $150, but then took it upon themselves to suck out an additional $621 and then two days later decided they wanted to take another $100, all of which was done without my consent or knowledge. Then, when I called their account services line, I was told, “we don’t see those at all, you probably need to call your bank.” Regardless of the fact that my bank shows POSTED transactions listed as Mercy Hospital Rogers. Yeah, some coincidence, huh? They wanted documentation of these charges, which I told them I’m happy to email right over. They said I had to fax them, or send them by mail. When I told them I didn’t have immediate access to a fax and absolutely was not going to tolerate sending by mail and waiting endlessly to have this remedied, they acted like that was too bad for me. Absolutely ludicrous to have a hospital of this size be so careless with patient’s finances, and so callous about rectifying their mistakes.

David Hickman
David Hickman

1 out of 5 stars

posted 1 month ago

With pain in my feet, I made an appointment to see my regular doctor at the VA hospital, who referred me to Mercy hospital, through our Veterans Choice Program. The care was "okay" as it consisted only of a discussion. So, the Mercy billing department prepared the bill for my insurance company (Aetna) but failed to actually send it. As time went by, Mercy decided to bill me directly for the services. They have since turned it over to collections. So, though the services happened about two years ago, to this day I have debt collectors calling me. So, be prepared, if Mercy fails to bill your insurance company on time, you will have bill collectors hounding you for the next several years.

Paula Myers
Paula Myers

1 out of 5 stars

posted 2 months ago

Well I was going to brag on Mercy, they have treated my MOM in law wonderful, except they wait until today to to ship her to rehab, after hours of course @6:30pm on a Friday!!!! Sent to a different rehab than we had chosen, and it is packed, with NO STAFF in site!!!!! Way to drop the ball!!!!!!! Now my husband who NEEDs sleep, he is after all a aircraft mechanic, is going to HAVE to stay the night because he is afraid to leave his Mother there!!!!! I wish I could scream at someone but that never helps either!!!!!!!!!! No respect!! No morals, nothing, what is wrong with people!!!!!!!!!!

Stephen Liberatore
Stephen Liberatore

5 out of 5 stars

posted 3 months ago

Been here many times, people quit crying about wait times there is only so few medical staff and they are great.when there are 20 people waiting to see a DR it's gonna take time. CRITICAL OR TRAUMAS 1st and so on. I waited a long time but was admitted with obstruction in my bowels. GREAT MRSDICAL STAFF.😀😷

Stacie Stacie
Stacie Stacie

1 out of 5 stars

posted 2 months ago

Dr. Leuders is unprofessional and extremely curt. He believes that everything is cured by protein shakes and exercise and will tell you so for at least 30 minutes during your appointment. You will go home knowing how many carbs you should eat per day and that is about it. Another complaint that I have is for the younger bedside nurses. They are not friendly and act like they are there for a paycheck. The make it seem like it is an inconvenience whenever you have questions or concerns about the treatment you are receiving. If you are going to work in a hospital and not care about other people, at least take some acting classes before coming to work.

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