Mills-Peninsula Medical Center

This unacceptable wait 25 minutes in a line of 3 person in outpatient laboratory because the 2 ladies was working on the computer, a while aha a man join to the computer and just touching it after 5 minutes he called me and help me, it’s happened twice to me in this week... i am agree working in their job but also they can help first the line and the work ... all the time while they don’t have patients

Went here because i was having severe contractions at 34 weeks. Was put into the tiniest room nurses could hardly move around the bed, i had 5 different nurses. Each didnt care that i kept telling them my IV was put in wrong or that the pain was increasing. Was told “i was fine” or “ “its painless”. The on call dr made out a plan for more blood draws and shots, i wasnt comfortable with that plan, Because it seemed un-necassary after contractions were stopped successfully. After that the nurses pressured me repeatedly about how i had to follow the on call drs plan and if not i was getting no help or care other wise. I felt overwhelmed and confused, they continued to push and my husband stepped in and told them to stop pressuring me. They ended up not even being willing to disclose any other info or results from tests they did previously and told us to sign a ama paper and leave. So we did. I have to deliver at this hospital because my dr only delivers here. Im so scared to let them do another IV let alone anything else.... esp after how run down the room we were put in and how small. Its nothing like what was described online for their “birthing rooms”.

They forgot to give me the prescription for my anti seizures medication before discharging me. The social worker did not talk to the nurse nor waited that all the paperwork was given to the patient before threatening to call the police if not leaving. Obviously, I ended up seizing in the street and brought back.

Changing my original rating. Was able to get in touch with the right people and got this resolved fairly quickly and easy afterwards. ----------I had an MRI done here and the staff was fine. Issue came with billing. After the MRI I had a follow up appointment with my doctor to go over the results and he did not receive a report for the MRI. I was told by the radiology department I had to come back because they needed additional images to complete the MRI. I was also told there would be no additional charges since it was supposed to be part of the original MRI. Yet I still got slapped with two bills for two separate MRIs. I've been going back and forth for the last two weeks trying to resolve this. I'm just being told to contact different people who are not even answering or returning my calls. Extremely frustrating

The medical center was very good. The physicians/nurses I met were all experts and attended to me well. I did have a billing issue, due to a physician using a difficult to verify third-party billing agency. The staff at Mills-Peninsula went the extra mile to track down and verify the bill.