Monroe Surgical Hospital

Everyone I came in contact with Monroe Surgical is so helpful and friendly. My daughter had surgery there, and I’ve had test run myself. Every time I’m blown away by how nice everyone is. The women at the front desk speak to you like a friend or family member would. Not just to me, but for everyone who walked in. I just wanted to say that and I hope they get recognized for this. It’s nice to get positive feedback.

Jason in radiology was 100% no one was there and he got my 320 lb self in the mri ,using wet rags on both sides barely swessn me inside !!! Great attitude even though I made him late getting home!! And I can't spell LOL

Very kind and sincere. Caring and helpful. Judy and Karen were amazing in the pre-op area. Could not have had any better care. Highly recommend

The lady in the business section was extremely rude. I understand that it is their job to get the money due for services but the way she treated me was not ok. She got mad because I paid another bill first and got mad because I didn’t ask for her when I came in for my pre op. I had other things to worry about. I told her when she called two days before my surgery I couldn’t pay the amount when I checked in but I would be more than happy to set up payments. She had an attitude with me the whole time.

I'm given them a one because I had a mark on my arm a month because iv wasn't put in correctly. But she was very nice. The morning I'll arrived to the hospital they told me I had to pay $350 upfront and I told the lady I do not have $350 because I was told by my doctor office I will only have to pay $7.80 she kept telling me that if I didn't pay 350 or give her half on it that I wasn't going to be able to have my procedure cause the doctor office don't know what they talking bout and I told her they called and that's what she was told. She kept on saying will you can't have it done cause I need 359 so I told her all I have is $100 and she told me OK I will take it and then you will have to make a payment arrangement for the rest. A month later I have to call up there because I found out that all I had to pay was 7.80 no one call me no one sent me a letter about it. And I'm still waiting on it now about to take actions because it doesn't make any sense for me to be waiting this long for overpayment.