Mount Carmel St Ann's
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feedback about Mount Carmel St Ann's
This summer I went in for kidney stones and gallbladder attack. I needed surgery for both. They are so understaffed every time I go there. They won't give any pain medication until a doctor is seen. Problem is, that it takes hours to see a doctor. When I was in excruciating pain, for a long time, there was not a nurse to be seen either. Also, with my Cat scan, during my first incident, nobody bothered to tell me about other healthy issues that were noted on my second visit. Fortunately a Nurse Practitioner wrote up a detailed synopsis which was very helpful. I will say thank you to this NP, and to to the surgeons, because they both did excellent surgery on me. And anyone else who helped, thank you. I am giving a 0 star for inefficiency at getting seen for horrible pain. I am giving a 4 star for the surgeries.
I recently brought my husband to the St. Ann's ED due to some sudden vision changes. His entire experience from the time he walked into the ED to the time they wheeled him out to go home was first class! He had a stay of several days while many tests were run. He said every single person that cared for him had a servant-like, friendly, professional attitude and he could not have been more pleased with his visit. It's too uncommon these days to receive exceptional customer service from one or two people, much less the dozens of people that cared for my husband during his stay at St. Ann's. Every single one gave the best care imaginable! I know not everyone will have the experience he had, but we just wanted to give thanks to the good people at St. Ann's Hospital who made it happen for us! God bless you all!
I am only given this hospital three stars because although the ICU was amazing, the rest of the hospital still sucks! My father was taken to ICU when he returned after being released less than 24 hours before his return. After being in the ICU for several days, he passed away. The doctors, nurses and chaplain were all very kind and helpful to my father and to our family. One nurse, Stephanie, was AMAZING!!! She went above and beyond the call of duty and treated our family with care and respect (something very rare in the rest of the hospital). The doctor was kind enough to return to my father's room to explain to my brothers and I what was going on after he explained it to my step mother. The chaplain stayed with our family and helped us make arrangements with the funeral home. I really wish the rest of the hospital was as competent and caring as the ICU. Most of what people have said on here about the ER is true. It does take forever and the nurses are sketchy. There is hope though...look at the ICU. Thanks to the ICU staff and especially nurse Stephanie.
Nurses and doctors are very nice but that doesn’t really matter as much as getting treatment as soon as possible. We’ve been waiting for exactly 4.5 hours (and still waiting) from 3am untill 7am and only 3 people are in the waiting room with us and no one got in for treatment. What kind of big emergency hospital that doesn’t have enough rooms to treat people.
While I can't comment on every aspect of this facility, I will comment on the maternity wing of this hospital. I had a baby 9/22/17 and every part of my stay was SPECTACULAR! From registration, to labor and delivery, to after care-I was taken care of. I had Ashley in labor and delivery and she was PHENOMENAL! I have always loved my Doctor-Dr. Tammy Chan @ Northside Women's Health and this was just another visit to show how truly amazing she is. I truly don't have any complaints from my visit. I happily share my experience with friends and family and highly recommend the maternity wing. I work in the medical field also and notice the little things. They did an exceptional job!!