N Y Eye and Ear Infirmary
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feedback about N Y Eye and Ear Infirmary
I would highly recommend.... especially the eye division. I was treated by Dr. Vanessa Hernandez, OD and her team. They were very helpful and patient. Dr. Hernandez is very knowledgeable and is an asset to Mt. Sinai! 5 stars for this amazing team...
Avoid The New York Eye and Ear Infirmary at all costs. If you go here, even if you have fairly robust health insurance, you'll likely get charged two bills that will hit your deductible. I have insurance and got charged hundreds of dollars and paid two separate bills for a simple eye exam that took less then 30 minutes. They get around this by billing the clinic as an out-patient hospital visit and by billing the doctor and facility separately. It literally would have actually been cheaper just to go to the ER. If you need your eyes checked out, go elsewhere.
I went there in 1995 after some hair coloring product got in my eye and my efforts to wash it out did not help. I remember going there around 9 pm and the staff was extremely attentive, even though it was off hours for them. They flushed out my eye with saline solution for about 2 hours, and told me that I had scratched my cornea. They put an eye patch on me which I wore for several days. I had wonderful after care as well from all of the doctors. I was back there one more time I believe in 2000 or 2003 and also received excellent care.
Not sure how this place even gets 2.9 stars..
I would give them 0 stars.
I should have looked at the reviews before I scheduled an appointment.
I went there November 27.2018 for a cornea transplant consultation by dr. Angie Wu.
My appointment was for 12:00 pm.
I got there an hour before my appointment..
I ended up leaving at 3:00pm without seeing Dr.Wu..
Someone else did the routine of checking me out,IE;
drops to dilate my eyes High resolution pictures ETC-ETC.
So I waited for over a week for a reply on the doctors recommendation of what I should do...
No one called me...
So I decided to give them a call on Thursday, December 6 2018.
After hearing about all the parking options from the recording I finally get through,and the operator connects me To Dr. Wu’s office.
The phone rings for about 15 minutes.
I finally gave up waiting..I don’t need this aggravation when there are other locations with way better reviews...
I wasted a day off from work for nothing.
Even though the doctor’s are probably great,
I would stay away from this place...
They definitely need to get better organized..
I thought this was the impossible, but I finally found an organization worse than the NYC MTA. I’m not even going to comment about the wait time, as this is an issue for almost any medical center and can’t be avoided, but what can be resolved is the rude and demeaning attitude of the staff, more so the overwhelmed workers behind the desk. I have never been to a place so disorganized that made me strongly consider walking out. The staff seems to be confused at all times of what’s going on, and there seems to be a huge disconnect. This isn’t their fault, as this is an issue for someone at the top to resolve. The doctors are good, no doubt, but that’s if you even get to them. This is my third visit, and I am perplexed as to how this was even voted among the best in the nation- I am legitimately confused by this. My recommendation- go somewhere else if you haven’t come here get, you’ll thank me later. The way this place is run is absolutely embarrassing.