N Y Eye and Ear Infirmary
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feedback about N Y Eye and Ear Infirmary
I had a fractured eye-socket surgically repaired here yesterday 9/10. The staff from the moment we walked in and greeted by the security guard, to the receptionist, check in team and nurses and doctors, it was all fantastic. In fact one of the supervisors, Mary moved mountains to keep my spot because the insurance information was wrong. The nurses, anaesthesiologist, the recovery care was all outstanding. This place is crowded and you may experience a wait, depending on what you are there for. But I did not encounter a single rude person. In fact, quite the opposites. If you are there for an emergency, your wait will depend on how many people are there for an emergency. If you are there for surgery, discuss your time with you doctor. I have nothing but positive things to say from my experience and am grateful for the care I was given.
Waited for 5 hours, and still hasn’t called. Their consultation waiting time is about an hour a patient, even tho the last patient came out 30 min ago, they still don’t call the next patient.
Really hope the hospital understands the importance of other people’s time and make this place more efficient and let their patients out at a reasonable time.
Need around 6-7 hours to get in and out of this hospital...waiting waiting waiting
Not having a good experience.
My mom is having strong pains in her left eye that she can't bare...we got called in to see a triage nurse she checks her eye then put us in another room have us wait for gods knows when, I ask the triage lady how much longer we have to wait to see the doctor because we have been already waiting a long time her response was will see the doctor in a few and kept walking away. A doctor that seen check my mom eyes heard when I ask the question a few minutes to 3pm and she answers 15 to 20 minutes its already 3:16pm and no doctor is here yet and to top it off theirs not a lot of people here then I would understand why it's taking them so long to see my mom... All I'm seeing them is walking back and forth talking laughing when mom have strong pains to where she can't bare the pain This place needs better working people that cares about their patients...
I would not recommend this place, The waiting time (with a appointment) is excessive, My mom who is diabetic got there at 9:40am for her appointment with the eye doctor which was scheduled for 10am. At 2pm she was still there waiting to see the doctor. She decided she had enough once she found out their were still 8 people in front of her after waiting over 4 hours. When she arrived there their were 13 people in front of her so if the doctor continued seeing patients at the at same speed she would have easily still been waiting there at 6pm. I'm extremely disappointed with the discourtesy towards patients time.
Worse hospital in the world when it comes to emergency registration. I went 2 days in a row and both days I waited over 45 minutes to be registered before seeing others walk out and then eventually walking out myself. They have 7 window's for registration and appointment purposes but both days I went they only had 1 person doing walk in registrations. My suggestion is if you have an emergency don't go at 8 or 9am you have to be there like at 5am or 6am just to avoid the delays on the line. All this just because they don't wanna hire people and they get away with it because it's the only eye and ear hospital in NY. Totally disgusting