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feedback about Nason Hospital
My wife was experiencing a severe migraine so we set off for Nason ER. After vomiting continued into the ER we got settled in to a darkened triage room to wait intake. When the "nurse" came he learned she was experiencing a severe migraine. He turned on the room lights saying that he couldn't see his key board. My wife began vomiting so severely she was barely concious. Trying to hold her body up. I had difficulty keeping her head out of the hospital
Trash can. He acknowledged several times that light sensitivity was an issue with migraines. But despite that he asked if there was light sensitivity. As he yawned I was convinced we need to get help elsewhere, but my wife begged for help. We were then told they needed that room and we were told to wait in the "Waiting room" my wife was given a cold compress and a bucket and then we sat in the most intensely lit room in the building. After TWO HOURS AND FORTY FIVE MINUTES, I knocked on the glass. I could hear persons conversing and laughing out of sight. After several minutes of waiting, a young lady walked into the adjacent room and talked to me through a glass window.
When I explained that my wife was suffering and could someone see her, she became annoyed,
And stated they were busy. I looked about, and saw one couple in the waiting room. I observed no one else come or go in the THREE HOURS I sat at the front door of the ER. When I asked to speak with whomever was in charge. She told me she couldn't tell me. She explained that the charge nurse would be out and I was to wait. She wore no name badge and denied telling me her name. As I waited, I noticed and read a publication posted next to the glass window that also bore the PA DEPT OF HEALTH logo and email. One of the patient rights was to ask and to receive names of persons involved in their care. After a full TWENTY minutes, I knocked again. I asked who I could call in the morning to address this total lack of interest or compassion in our health care. They both denied identifying themselves and the second lady took a sidestep to the right to hide her name badge behind the other who stood slightly in front of her. When I stated we were leaving, they told me we couldn't until we filled out papers in the front office. I was devastated. At this point my wife was able to stand and walked over to me and begged me to just leave and drive to UPMC. As we proceeded to leave, the Charge nurse came to the window, identified herself and took us to the darker room we first sat in. We were taken to another room where we sat for another hour. When the Doctor came into the room, she refused to acknowledge my greeting and spent exactly four minutes and thitysix minutes with my wife. She was annoyed and conveyed NO bedside manner. After waiting an additional 35 minutes, a nurse brought in an advil and a benadryl. My wife explained that she vomited each time she took her prescription and a injection had worked in the past. My wife began crying, and after waiting addition minutes to speak with the Doctor again, we set out to leave. We walked past the front desk and announced we were leaving. We were told we had to wait for discharge paperwork. At this point the Doctor arrived and scorned us for our inability to wait. We explained our situation, but the Doctor stated impassionately that we could wait in the waiting room until she completed her work on our discharge papers. Then scorned us with, "I have others patients". We opted not to wait and left the facility. I would post a lower score, but I couldn't.
The absolute worst emergency department. The staff and nurses are carrying the place because the doctors are clueless. Truly. I am not one to post negative reviews but after 4 visits, (Stupid on my part) I have to say something. I will continue to voice these concerns after this review as well.
1. My son had a nurse maid elbow. I knew as soon as it happened that’s what it was. Took him to the E.R where they did an X-ray. He was screaming bloody murder from the pain. After the x Ray the doctor told me, “when they did the X-ray it put it back in place. Give him a warm bath and he should stop crying.” He never stopped crying. He couldn’t move his arm. He cried all night and into the next day when I finally decided to take him back to the E.R. The doctor that day did thankfully put it back in place, checked him for nerve damage and was going to send him to Pittsburgh for nerve damage in his hand/fingers. Thank goodness the nurse came in with a pen cap, pushed on his finger and when my son pulled away, stated, “he doesn’t have nerve damage.”
2. My son had his first seizure. It was terrifying as a mother and having some background in nursing it looked like an absent seizure to me. Took him the E.R. Where the doctor told me, “ah I think he just choked on a chip since he was eating them 10 minutes before that. Kids are known for choking at this age.” Didn’t do a cat scan, didn’t even care that I had concerns for him having a seizure. Guess what? He had another seizure 3 months later, was taken to Pittsburgh and diagnosed with rolandic epilepsy. 😡
3. Today I took him to the E.R. (Really stupid on my part again). It is thanksgiving day and I will have to have him around a lot of family including my 93 year old pap. I had concerns for him having impetigo or strep throat since some kids around him have recently been diagnosed and suspected to have these. He broke out in blisters around his lips yesterday, and had big blotchy blisters in his groin, on his arms, back, and bottom. They were very itchy. The doctor came in and looked at his face and said “nope not impetigo, there’s nothing you can do for that.” Very rude and dismissive, interrupted me when I tried to talk. I showed him a picture of the big blisters on his side and he just said, “nope.” I asked him what I should do for the rash then and he said, “there’s nothing to do.” I asked what I should do for when he is itchy? He said hydrocortisone cream. I told him my son has been complaining of a sore throat the past day too and I have to take him around family and my 93 year old pap today.. mid sentence he says what seemed snarky to me..” well there’s other viruses that could be going around.” Barely checked his throat and said. “Not red.” And left. He also told the nurse that my sons rash looked like a bug bite. He’s never had a rash in his life and that is not a bug bite. I will attach some pictures of the rash, which was all over his body and blisters on his face.
I wasn’t happy and the nurses and staff were very apologetic.
In conclusion, I’m never going back. I will be contacting whoever is in charge of the hospital to address these issues because this kind of treatment of patients cannot continue to happen.
E.R doctor was a joke. Barely spoke English to the point where I couldn’t understand anything he was telling me. Sent me through various tests that had nothing to do with why I was there( dehydration). Ended up with a $7,000 bill for 2 saline iv bags and 4 tests. Nurses were outstanding, but it’d be nice if they had a Doctor that wasn’t a complete idiot.
Dr. Um was a total joke. I had surgery at Bedford (also a total joke) and was told to come here for a second opinion in the emergency room after numerous complications. He told me that he doesn’t know what is wrong and is not running any tests to find out why. The nurses (all except for Lori ( I think) are magnificent. Don’t come to this ER if you’re looking for a decent doctor or an answer. You’re better off going to a veterinarian clinic. You might actually get some answers there.
Breach security...Paper work ...????