North Vista Hospital
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feedback about North Vista Hospital
I visited the ER and had the best experience. During my triage with Gavin... Dr. Harris came in and asked me various questions and got me in right away. My nurse, John was amazing! He set my mind at ease making me laugh and was very patient with me while trying to get an IV started. My tiny veins are horrible..lol. My doctor and overall experience with the staff was wonderful and the wait time wasn't bad for a Saturday night. Thank you so much.
The weekend staff seemed to be unable to to communicate effectively with the week day staff. We've had one RN who was wonderful, one who was alright, and another who told us (throughout the entire day) that they didn't know anything about the treatment that the patient was receiving because they still had not reviewed the MD's notes. The week day primary MD finally came in Monday morning and was surprised to see that the patient was still admitted. He said that the gastro MD might need to be pulled off the case because they hadn't done anything.
Worst phone customer service ever. You get transferred around the facility without no answers. Be prepared to just hear a ring ton and phone hung up.
After a least a dozen calls and being hung up, operator does answer without knowing nothing about the patient in the hospital. Just another transfer and being hung up on.
It's just a simple question. Where is a patient?
Boy has this hospital changed. Someone change the culture of this hospital for the better. On Monday at 5:30 AM I entered the hospital and approached the admissions desk. Melissa could not have been more friendly and patient. She went above and beyond to answer every question I had, and walk me to my next destination. She saw me walk by and stopped me as I left and wanted to make sure that everything was taken care of properly. This lady is an absolute amazing representative of this hospital. She's obviously been doing this a while. She gave me the service I deserve as a patient and customer. She even remembered me on Wednesday the day of my surgery. Amazing! My surgery could not have went smoother. The entire staff at this hospital could not have been more accommodating to my needs. I am born and raised in Las Vegas at 52 years old this was the best hospital experience I had ever had in Las Vegas. I hope I never have to go to the hospital again but if I do vista will be my choice.
Awesome hospital and wonderful staff! We were here from Ohio to see family and my 93 year old mom was having chest pains. They got her right in and then admitted her within 2 hours. All ER staff was very nice and kind. Wonder people!