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feedback about Northern Nevada Medical Center
My son was admitted into the ER for a severe panic attack. When I talked with the attending nurse the following day to get answers he was extremely rude. I asked to speak to his doctor for more information and he informed me the Dr. was too busy to talk with me as he had more important patience to attend to. In the same sentenced also informed me he had other patience who were being neglected due to his waste of time conversation with me. He also lied about the visiting hours and time limits. When i asked about his release and what the time frame was he told me they will keep him there as long as he has good insurance. It all boils down to money.
I have talked to my son and he says all the nurses and staff have been extremely nice and accommodating except for the one nurse i had spoke with on the phone who ironically was the same nurse who admitted him. I have read other reviews and have come to the same conclusion that one bad apple literally ruins the entire cart.
Staff was incredibly nice, BUT their ER is slooooow. So slow. Maybe they can take some profits and employ a doctor or two. Otherwise I'd like a rebate on my premiums because there is nothing premium about this hospital .
I have a large open sore on my arm. My family Dr sent me to the surgery department Dr in suite 205, in the building attached to Northern NV Medical Center. I'm on a fixed income, and maybe I have $20 left over when I'm done paying my monthly expenses. When I couldn't afford the $50 copay to see the Dr. They refused service. This sore on my arm is infected, and is constantly leaking some sort of fluid, and it hurts. I have no idea what to do now. Needless to say I left in tears. When did $50 become more important than a person's health? Especially when they would have been paid by my insurance company for anything they had done. I think I will have to contact my family Dr and have her refer me to a Dr at St Mary's. Due to my financial situation, they cover my copays. Should have gone there first.
I have an update on what was wrong with my arm. It was melanoma, and because I didn't get it taken care of here. I finally went to the emergency room because the pain got bad, and I ended up with a fever. St Mary's admitted me to the hospital and put me on intervenous antibiotics for a day. Then I had surgery and thank goodness it hadn't spread.
Northern NV Medical Center says on their Clinic and Hospital forms, they will never refuse service to anyone. Guess what, they lie. If you want to get better, don't go there.
On the top floor the 7th floor there is the hospital called Tahoe Pacific that lease's from the Northern Nevada they are Beyond description fact matter be that entire building everybody that works in it other than one individual that would be the social worker out of Tahoe Pacific was unlike anything I've experienced in my 55 years! Tahoe Pacific everybody from the custodian to the doctors that I encountered out of 8 months going in and out of various hospitals around Reno and Sparks for my friend while his battle was being fought was exemplary
What a nightmare of a hospital! Unless you’re dying and have no other choice but to go to this hospitals ER I would avoid this place. I was seen there for abdominal pain, had a CT scan to rule out an aortic aneurysm, told it wasn't that and to follow up with my PCP. The bill was for over $18,000. They billed my insurances (I have 2 different very good insurances) and they were paid what they contracted for. I still received a bill for over $1800. Long story short, I was told by my insurance company I should not have a copay and that I owed them nothing. Was sent to collections, fought with them, filed a grievance with my insurance company and of course during this entire time getting nasty threatening phone calls and letters from their collection agency.
Fast forward, my insurance company decided to pay them the $1800. They have been updated each step of the way, but they never update their system. So when you call them they act like they know nothing, they just tell you that you owe them. If you ask to speak to a supervisor, they throw you back into their phone system where you just wait. Rude, rude, rude people. If you’re on hold more than 9 minutes, you get booted off their system. You cannot wait longer than that in their que. You’ll never get anything resolved and your account NEVER gets updated!!!!!!!!!!!!
So as of today, my insurance has paid them IN FULL 100%, but they say I still owe them. I cannot get through to anyone that can help me or gives a damn. If you want your credit RUINED go seek help at this hospital! I have the best insurance out there and I’m still getting screwed. Stay away from this place.
They are crooked as hell!!
Worst hospital I’ve ever dealt with!