In 2018 we have systems STILL not communicating with each other.. Not only was I transferred 11 times to departments had nothing to do with my initial line of inquiry.. Finally I had a 3 way call with an Insurance provider and a VA rep.
Rep- "Yes, he is eligible for your veterans insurance program"
Provider-"Well we checked his eligibility with your systems and it says he is not"
Rep-"I have his file in front of me, He is eligible"
Provider-"That's not what our system says"
Rep-(To me) Well Sir It seems as though there is some sort of hick-up in the system but you are covered and eligible"
Provider-(to me) "Sir if you could get a letter from the VA with a verified eligibility status"
Rep-(To Me) We can send you a letter of verification.
Provider-(to me) You can then send that letter to us and we can enroll you in the program"
Me...……….Face palm...…… "You are on the phone with each other right now. Why am I suffering because your systems aren't communicating with each other?"
Rep & Provider .. "Oh we are very sorry...." false sympathy and fake empathy ect...ect…
Me-"I guess Ill just go fcuk myself then, thanks guys... "
EVERY TIME I DEAL WITH THESE FCUKING PEOPLE.... EVERY GOD DAMN TIME..