Northside Hospital Cherokee

I've been to the ER several times in the past 2 years for both myself and my husband and have always received excellent care. The staff has always been efficient, pleasant and on the ball. I just wish it didn't take so long to get results back from the lab or radiology but that's the way it is in any ER. You have to expect a long wait.

I delivered by baby here in 2018 and was blown away at the kindness and care provided by the L&d team, plus the beautiful accommodations that made our room feel more like a hotel than a hospital. I had to return to this facility for surgery last week and was amazed to see that the same quality of care extends beyond the women's center. My OR care team was both compassionate and efficient, and the facility was clean and aesthetically pleasing.

I had outpatient surgery last week and was totally impressed with every professional involved. Caring, compassionate and well trained. Could not be more pleased.

Amazing experience. All of the doctors and nurses were phenomenal. They made the stay great and everyone was so positive. Only reason for 4/5 stars was for the epidural doctor. She was rude from our first meet and when she returned to redo my epidural (I was dilated at an 8 and feeling every contraction) she was even more rude and upset I couldn’t relax easily because of the pain I was feeling. The nurses and doctors all made up for her though.

Horrible experience. I went to the ER here doubled over in abdominal pain. I was immediately sent over to the triage area and had labs taken (at this point no one had even asked me what was wrong). I then set in the waiting area for over 3 hours. I got up and left when I was able to get a hold of my regular doctor and make an appointment for the following morning. 2 weeks later I got a $2,000 bill that had "Level III visit" noted (I have insurance). I have disputed this bill for over three months. I still can't get a clear answer on what "Level III" visit means. I never saw or spoke to a doctor or nurse but I have a feeling I was billed for such. I had to take my health into my own hands. I wasn't the only person there waiting for 3+ hours that night only to get up and leave. I will NEVER be back. UPDATE - 5 months later and I just received word (I had to call, no one reached out to me) that the charges for my visit were in fact invalid and have been waived. I had to fight for this to go back to audit 2 times. If I had not sent over 40 emails, 2 hand written letters and made probably 30 phone calls, I would have paid a $2,000 bill for NOTHING. How many others has this happened to? I will be filing a formal complaint with the hospital administrative office and with the State of Georgia. It may do nothing but if I help even one person get out of a situation like this, it was all worth it.