Northwest Texas Surgery Center
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feedback about Northwest Texas Surgery Center
Stella, the lady at the front window is very personable and cheerful. She helped me get my surgery scheduling completed more than once as I had to cancel once before. She made sure all of my clearances for surgery were on file so that when i finally did have surgery everything was in order.
The nurses that started my IV and prepped me for surgery took care of getting my family back to sit with me until I went in. They also put the warming blower under my blanket which helped immensely as the surgery suites and adjoining rooms are almost always cold for those of us waiting in our paper gown.
The only problem in encountered in surgery was that the person who spoke with me from anesthesia was not the person who intubated me. I have a small mouth and a stiff neck. I don't think those problems were relayed to the CNRA that intubated me. My family was told that it was a difficult intubation. After the numbing meds wore off I noticed damage to my mouth and throat soft tissues. I have spoken with the supervisor who was very apologetic and is helping me to resolve those issues. My advice is to speak with the person directly who will be doing your intubation to avoid my problems. There are always risks as described above with any surgery and things do happen. Weighing the risks vs benefits and reading your paperwork will make you aware of them all.
Overall the surgery center is a great place to go for surgery to avoid being around all the sick people in a regular hospital.
I went there for surgery, the nurses went above and beyond to make sure I was comfortable and saw to it that I had everything I needed. Thank you so much to Desiree, Sue, Theresa, Dana and the admitting department. You are all wonderful. I will recommend to friends and family. If I need further surgery in the future, this is my place to return.
Thanks again everyone!
Every nurse that took care of me was so great. The pre op nurse, Tammy, was so nice. She got me ready and kept me in the loop as to what was going to happen next. She was patient with me as I was very nervous and jittery. I remember one nurse patting me on the shoulder and telling me it was going to be ok just before I fell asleep for surgery. He could tell I was nervous and this small gesture made me feel so at ease. The post op nurse was so helpful making sure I was never in too much pain. Thank you all so much for making what could have been a very scary experience, pleasant. It is obvious that the nurses here are passionate about their jobs and care very much about the comfort of their patients.
Maybe the woman at the front desk was having a bad day. Maybe she doesn't like her job. I don't know. But what I will say is she was quite rude. She set the tone for me and had me really worried. Luckily, once I went back, all the nurses were over the top amazing that it set me back at ease.