Northwestern Medical Center

I've been to this ER a few times over several years and to say I'm disappointed is an understatement. My last visit I was so frustrated with them and tired if trying to fight for them to give me better care I just gave up and left in tears. That visit was the first time in my life I felt someone was being sexist toward me. Unfortunately, it's the closest hospital so I'll just have to keep sticking up for myself.

Have had a family member with severe infection there twice in the last month. There is a lack of continuity of care by the doctors as they rotate out and we were constantly wondering why the new doctor on didn't follow the plan already set out by previous doctor. On this last visit this past week, housekeeping never came in from Thursday to Sunday. There were caps of medical supplies scattered on the floor which were a tripping hazard for the patient as well as visitors. The bathroom and shower were not cleaned until Sunday and only after we complained several times. We requested transfer to Burlington and were stonewalled by Northwestern. After several snafus by medical staff, we removed our family member to bring him to Burlington ourselves. Enough is enough.

I have always, I repeat, always, gotten excellent service, respectful care, from conscientious staff. Doctors were kind, professional, and knowledgeable. Nurses were helpful, gentle, and also kind.

I've unfortunately been here many times. I have a complex medical history that requires a bit more than the average patient. Most of the nurses and staff are very kind and patient with me (some days my Neuro problems show up and take a while to calm, other times I'm lucky and they quell quicker than an hour) When I have medical episodes that arrise, usually due to dysautonomia from nerve damage caused by tick infections, or flare ups of tick infection symptoms, I come to this ER as it's closest and I have a recorded history there. I would say this hospital has a long ways to go in terms of education about these diseases and the long term affects that stick with patients. In the meantime I've struggled with skepticism and scorn from some of the staff, which adds to the stress of already dealing with a difficult condition that constantly interrupts my daily life in cycles. It's also a bit terrifying to have to spell your diseases for your attending ER physician, much less explain HOW it affects you all the while dealing with out of control symptoms. I don't come there looking for cures, I come there for help during evening times and weekends when my otherwise very attentive MDs are available/open. I think also, more education on genetic mutations and how they effect the human body should happen too. I don't want to be shrugged at by a physician when I'm tremoring/spasming, or chastised for coming too often. There aren't special clinics in Vermont to handle the effects of Lyme, Babesia, Bartonella, or Rocky Mountain Spotted fever. I haven't heard of specialty 24/7 clinics for dysautonomic complications. The ER is my lifeline when I'm in trouble on off hours, I wish that was better understood and better recieved.

This is the worse Hospital in the State of Vermont. They are very neglectefull in there professional practicing.they talk about How great they are you busy right! But they do not and I repeat Do Not Practice what they preach. They take you in under there care, then leave you behind like someone who neglected there PET.