Today, I arrived at my appointment at Northwestern Urology for a procedure 15 minutes early to find out my doctor was not in. The receptionist said she tried calling me three times last week to notify me that I would have to reschedule my appointment. She said my voicemail wasn't working but she was able to leave a message today. My voicemail was working just fine. She never left a message to notify me about the cancellation until less than an hour before my scheduled procedure. My procedure was scheduled for 4pm and she called and left a message at 3:06pm. I hadn't had a chance to check the voicemail because I had just taken Valium which was prescribed for me to take an hour before the scheduled procedure. I was busy getting ready for the procedure. I ended up rescheduling. When I arrived home, I rechecked my voicemails and received an appointment reminder on 4/21 confirming the procedure. I also received a voicemail from the receptionist today at 3:06pm notifying me that the doctor wasn't available.
We all make mistakes but I do not appreciate the receptionist lying to me about my voicemail not working. Granted she did leave a message but she left it less than an hour before my scheduled procedure. I had just done some uncomfortable grooming to prepare for this procedure. Had the receptionist notified me last week, I wouldn't have gone through all this trouble with grooming, taking valium, purchasing compression shorts, and finding childcare. I work full-time, I have kids, my wife works, my time is very limited. It's for reasons like this many people go to Burlington for their healthcare needs.