One star not by choice! It would be negative five stars, if I had my way!
My brother was taken there by ambulance due to a very deep cut that severed the muscle in his forearm. My family waited eagerly in the waiting room, like most family members do when something bad happens to their loved one. Every time one of us went up to the ER window to inquire about him, they didn’t seem to even know who he was. They’d say “we don’t have him in our system”. They eventually found him and said that they only have him in their system as a hand wound (which wasn’t even right).They told us that someone would be out shortly to give us an update. No one ever came! After four hours without knowing anything, his 16 year old daughter and I went to ask again. The nurse working the window was completely rude! She claimed that someone already came out and told his wife (which was not true) and that I needed to go ask her. So I went and got her and we all went up there. I was filming with my phone. She immediately began to be rude again and when she noticed I was filming, she told me to stop filming, that I didn’t have her permission. She immediately called for police! ALL WE WANTED, WAS TO KNOW HOW OUR LOVED ONE WAS!!!! Another nurse, by the name of Janell, came out after the police officer came out telling us to move away from the window. That nurse claimed to be the supervisor and apologized for no one telling us anything. I told her thanks for apologizing, but I would still like to file a formal complaint against the rude nurse at the window. She said that since she was the supervisor, that was her job and she would be doing that. I wasn’t buying that. I kept saying that I find it hard to believe that there was no place to file a written formal complaint. So she said that if I wanted, she would go get her supervisor. I told her that would be appreciated. Of course, no one ever came! This place is terrible! Oh! Did I forget to mention that everything in the waiting room was filthy!
I truly hope everyone reads this and never has to go to this hospital!!