This hospital has really great bed side manner, but in the end I feel like they did not treat my mom and really give her an answer.

Dr Gill ICU intensivist at Oconomowoc Memorial hosp was the complete opposite of what Prohealth's mission and values entail. He came into my dad's room, didn't even introduce himself and what his specialty was, no compassion, no respect, absolutely no bedside manner. I believe Prohealth care should really re-evaluate this physician and his role in providing care to critical care patients and their families. This community deserves better!

I have been a patient of Prohealth Care for about 10 years now, and have never once been disappointed. The ER staff are amazing and have taken complaints seriously each and every time. I had my first child in Oconomowoc in May, and had incredible nurses on the labor and delivery floor. When I came back to that floor 2 weeks later after an infection I acquired during the labor, those same nurses provided support, not just physically, but emotionally as well. Jenny and Jamie, you both have no idea how incredible you both are and I feel so honored to have been your patient. You have definitely touched my life and my son will know about you guys and what you did for both of us. Thank you, thank you, thank you!!!!

wil be waiting for a call back from public relations and the board of directors

Oconomowoc Memorial Hospital

Been through a couple of cardiac-related procedures there. Competent people, clean facilities. Watch out for their billing department; payment plans negotiated between the hospital accounts receivable department and patients are cavalierly farmed out to a contracted (third-party) collection agency which immediately duns you with mailed demands for payment as soon as they receive the account. These dunning letters are unsettling to say the least, with veiled threats to patients' credit EVEN IF YOU KEEP CURRENT WITH THE PAYMENTS AGREED TO BY THE HOSPITAL. Once your account goes to this contractor, the hospital treats you like a second-class concern. When I voiced my upset over this practice, I was told, in essence: "Too bad. That's how we do things. If you don't like it, pay your bill."

If you care about such unpleasantness (and brother, believe me when I say it IS unpleasant), it is best to have all your finances arranged *before* accepting treatment at OMH.