Our Lady of Lourdes Regional Medical Center, Inc

Address

4801 AMBASSADOR CAFFERY PARKWAY, LAFAYETTE, LA 70508 USA

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Phone

(337) 470-2000
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4801 AMBASSADOR CAFFERY PARKWAY, LAFAYETTE, LA 70508 USA

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Consumer feedback about Our Lady of Lourdes Regional Medical Center, Inc

Annie Adams
Annie Adams

1 out of 5 stars

posted 13 hours ago

If I could I would give the hospital no stars. My mother died at this hospital! A nurse punctured her lung with a feeding tube, twelve days later she died. My mother was in the care of this hospital due to severe burns. However, she was getting much better until that incident happened. The worst part for me was that this hospital kept information about my mother’s health from my sisters and myself. She had severe pneumonia and no one told us. Instead they gave us false hope. Telling us lies! Telling us how she was getting so much stronger and so much better. I had to get an autopsy done, and that’s the only way I found out that my mother had pneumonia! I feel like the reason this hospital did not tell me was that it was a direct cause of the lung puncture but who will ever know. I asked so many questions, I knew every doctor, doctor’s assistant, nurse, nurse’s assistant, respiratory therapist, physical therapists that came into my mother’s room by name. I was very involved in her wellbeing. They were very detailed with me, there were terms I had to google but no one and I mean no one told me she had pneumonia! A common well known illness. I would have never left my mother’s side if I knew she had pneumonia because she was already in a critical state. Why didn’t they just tell us that she had pneumonia!

Anant Westlake
Anant Westlake

1 out of 5 stars

posted 3 months ago

i will never use this hospital. i do not recommend either to anyone. i had hard time to get discharged even i was promised after my mile walk after lumbar surgery in late morning. my all efforts with nurses of all shift resulted in one answer whole day that as soon as surgeon is finished with surgeries, he will come and discharge you. nothing happened until late night . i was asked to answer questions on tv screen using remote control. fourth question was " i am willing to stay" there was no option to "NO'. i came to nursing desk demanding discharge and asked AMA form to leave. they could not find.
i was firm to leave hospital. they had this questionnaire on purpose to blame patient that they decided to stay . so after 12 midnight , they can milk and bill for all services for next day. either insurance will pay for your stay or patient based on coverage.
i reached home 10.30 pm. instead i should had been discharged around noon.
my surgeon never came to see me.
do not answer the question that you are willing to stay overnight.
they need to keep "AGAINST MEDICAL ADVICE" FORMS IF THEY DO NOT DISCHARGE FORCIBLY.

Duena Rodriguez
Duena Rodriguez

1 out of 5 stars

posted 2 months ago

This hospital needs to make their patients more of a priority. doctors who are nonchalant about not really understanding why something is happening to a patient instead of trying new possible tests & consulting with the patients. leaving patients in pain and without food after being told they can have it after they see a doctor. 46+ hours without food then put on a liquid diet. better than nothing though. patients should just be more prioritized & their illnesses. i don’t recommend this hospital

Joshua Thibodeaux
Joshua Thibodeaux

5 out of 5 stars

posted 7 months ago

10 out of 10!! This is such a wonderful facility with staff that truly cares about how I am doing as a person. I came in with my wife and was treated with respect and seen quickly and everyone was very competent, helpful, and professional. Our Lady of Lourdes Emergency Room is MY hospital of choice and I would never want to go anywhere else. Thank you so much to everyone at Lourdes for everything you do. God Bless.

Alitha Wiltz
Alitha Wiltz

2 out of 5 stars

posted 4 months ago

My son seen through ER a couple times and was awesome. So I decided to have my tests ran here. I should have known it would be a disaster when over the phone conversation went downhill. My doctor sent all orders for testing. Lourdes then took that and ran to the wrong doctor all the way in North Louisiana who’s an orthopedist. Finally get that straight after a couple hours. To find out y’all didnt send my results to my doctor because he wasn’t a cardiologist!!! Because he is a regular MD. A cardiologist on y’all staff read my tests and recorded their findings and didn’t even call me!!!!! Guess since it’s not your staffs’ hearts giving them scares and issues then they don’t really care too much

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