Our Lady of Lourdes Regional Medical Center, Inc
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feedback about Our Lady of Lourdes Regional Medical Center, Inc
I brought my daughter in on our way home from vacation with a high fever. The staff immediately took care of her in the most amazing manner imaginable! They were extremely thorough and so kind! They ensured that I understood everything. BEST ER experience EVER! The staff last night definitely deserves some love!! ❤❤ Thank you and God bless!!
We were in town for the International Festival. I awoke at 1:00 am on Wednesday with severe pain in my lower right side. My wife took me to the Emergency Room at Lourdes Regional Medical Center. I was taken immediately to an exam room and the nurse began the process of starting an IV. Another individual handled the paperwork with my wife, It was determined that I was passing a kidney stone. Once the pain was controlled I was released and given prescriptions to deal with the situation if it persisted. The overall experience with the hospital staff was excellent. They were all very professional and very concerned with my level of pain. I cannot think of any way the staff could have taken better care of me. Thank you one and all for the care and compassion shown to me.
The only reason I'm giving one star is, it won't allow me to give ZERO.
I recently had back surgery at this hospital and couldn't have been more disappointed with the entire facility (excluding my surgeons, the PT department and nurse Jennifer).
The proverbial ball was dropped numerous times throughout my stay.
When they moved me from recovery and into a room NOBODY had alerted my husband through the pager the hospital provided him. I called him from the room to tell him where I was.
Shortly after, some woman was in my room asking me all the same questions they had asked me at pre-registration AND pre-surgery. Here I am, still not completely coherent from anesthesia, trying to find out about how my surgery went (surgeons had spoken with my husband after the procedure and left) and this repetition of nonsense takes priority.
Then the pain meds fiasco.
I choose not to take extra pain meds, and only take them as needed. They brought me two, I didn't want to take two so I opted for only one, thinking the other would be available if I determined it was necessary.
That was an ugly and painful lesson to learn. Turns out, I can't have the second one UNLESS I ask for it within an hour of the first. I was about 20 minutes too late and had to wait THREE HOURS before I could be offered anymore.
This, after anterior spinal fusion.
A heads-up on that particular rule would have prevented me from intense pain for THREE HOURS.
Several people came in my room asking about the failure to notify my husband, but not one actual apology.
There were many other failures on the part of hospital staff throughout.
The PT lady (sorry I didn't retain your name) was very sweet and caring.
My last day, the nurse who took care of me (Jennifer) was fantastic.
In the event I need future care, it will not happen at Our Lady of Lourdes.
Lourdes is horrible...they will forever be in debt to us. Their lawyers were slick and kudos to them. They let my wife stay in a unconscious state for four hours before the doctors realized she had a brain issue. She urinated in the ER waiting room and they were more worried about the urine than my wife hemorrhaging from spinal fluid. AND WE WAS THERE THE NIGHT BEFORE AND THEY RELEASED HER! I still to this day is haunted on how she may have turned out if they would have tended to her like any person should. So sad that a hospital prides itself on being Christian but acted that way.
Just left the ER and highly frustrated. My daughter and I sat there for 4 hours and wasn’t seen. They took our initial test, bp, temp, heart rate, and even did a chest x-ray on her then after...........nothing as the hours went by. Many people besides myself were frustrated with the waiting and waiting as the hours came and went. I just left and brought her to another ER and was seen immediately. Lourdes will never get my service again. I’m waiting to see if they will try to bill my insurance. If they do, then I’m gonna make a huge deal out of it. I pray that if you’re really sick, you don’t go to that ER.