My father-in-law was brought in to the ED from complications of pneumonia (unknown at that time). He was in extreme pain with every breath it took and he was crying out from it. The ED nurse that was taking care of him, told him curtly to "shut up you're being loud." First of all, where is the professionalism? Would you ever say that to a customer? I wouldn't. Second, where is the compassion? Nurses should be taking care of their patients physical and psychosocial needs. For him to tell him to "shut up" because he was crying out from pain is outright demeaning. Nurses should be assessing the problem and figuring out to fix it. NOT telling them to shut up. If he did not have compassion, why not have some empathy? How would that nurse feel if he was in pain with every breath he took? Probably the same way as my father in law, but people tend to forget to see how it's like in other peoples shoes. We are never going to this hospital ever again, and the only reason we did this time was because it was the closest ER around. Next time, we'll drive the extra 10 minutes to a Sharp or Kaiser, but never again at Paradise Valley.