Parker Adventist Hospital
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feedback about Parker Adventist Hospital
Had to make a trip to the ER this morning and I was so comfortable the entire visit (minus the reason why I had to be there, but..) The staff was so sweet and professional and took great care of me and my expecting baby! I just couldn’t imagine why anyone would write a bad review. I’m looking forward to having my baby at this hospital. I felt as if I was in great hands the entire time, from check in to discharge. Thank you Parker Adventist Staff!
To the response from the owner:
I have called the number you referenced multiple times (I can attach screenshots of my outgoing call log if needed) been placed on hold and have transferred just to be told to work through a Patient Advocate. After months of communicating with the "advocates" I was told that this billing issue ($1900 of miscellaneous charges) can't be resolved at the hospital level?!?
This review is months after treatment and based on my own experience as a patient, and having a loved one as a patient at Parker Adventist.
The staff is overworked even when the demand is not great. Much like being in a restaurant that is 20% full but waiting an hour to get someone to get your drink order. There are doctors/nurses standing in the hallways, chatting and laughing without a care in the world. The rooms are dirty with overflowing trash cans, garbage on the floors and counter-tops.
Aside from a couple of employees that actually seemed to care, both times the actual staff was apathetic at best.
Billing. To be fair this is a Centura item and not necessarily unique to Parker Adventist. Either way, good luck if there is an item that you want to dispute. I am 8 months into trying to get more information on one line item. They route you through "Patient Advocates" who seem about as much as voice for the patient as your elected representative in Washington.
Apparently nothing can be done as long as the charges fall within the acceptable limits for that region. That means that if hospital A charges $800 for ibuprofen and hospital B charges $2800 for the same ibuprofen but the acceptable range is $500-$3000 then the billing is correct and you should have known better than to visit that ER.
I arrived around 2pm on a Sunday afternoon. It took 5 hours to get a quick ultrasound of my leg and a PT/INR test. That was it. I was charged $7,000 and had to fight to get it down to $3600 for the services rendered. Even that amount was above what I thought was fair and reasonable with insurance. When calling to complain, I was told I shouldn't have used insurance. The service I received was extremely poor quality. I do not recommend going to this ER due to poor service (which I provided in a review to them) and due to their extraordinary charges.
Put a saw through my knee and ended up in the emergency room at this hospital. That lead to emergency surgery followed up by a few days in the hospital. I have to say, as far as a hospital stay goes- this place was great. The nurses and doctors were top notch. The room was very nice and the food... sounds odd to say it, but the food was really good. I don’t know, I guess if you have to stay at a hospital, this one is the one to go to.
Great doctors and staff! We were so thankful we decided to go to Parker Adventist ER when my husband needed doctors who listen to their patients. He ended up needing emergency surgery that was successful. Cant thank the doctors enough!