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feedback about Parkwest Medical Center
I recently had surgery at Parkwest and had to stay overnight. I was very pleased with the whole experience. The facility was clean and well kept and the staff was wondeful. I was very nervous as this was the first surgery I've ever had and only hospital stay I've ever needed other than when my kids were born years ago. The staff was very attentive, helpful and kind.
Very grateful for Parkwest ER today! I have an abscessed tooth, which we all the know the ER is not the place for dental issues. Since it was suspected to be abscessed I went in hopes they would at least give me antibiotics. I arrived and waited. When called the triage there was a doctor who looked at my tooth, verified symptoms of an abscess, and gave me antibiotics and something to help the pain. It was total a 30 minutes trip. Very happy with my experience and love the way they handled my situation as putting me in a room is a waste of their resources. Thank you Parkwest! I had been here before and also had a great experience then but was beyond surprised with the ease of today. As mentioned before you will receive separate bills for services. The more you have done the more separate bills you will receive. You are made aware of this during triage. The physicians bills separate from the hospital as they are independent contractors. X-ray's/radiology would be billed separate from both the hospital and the physician, etc.
WITH 11/2018 UPDATE-
Just had my surgery there, on 12/26/18 due to my doctor only doing surgery at this location. Same terrible experience, forgotten me for supper and breakfast again. Nurse Nancy was super rude, Abby took care of me but it took forever to get help (1 hour at least). Overall, same awful experience...
11/2017- I'm giving 1 star just because I can't post my comments with zero stars. Went to Parkwest Hospital to have surgery, they lost my registration paperwork and I had to re register, right before my surgery. Once I woke up in recovery, had to wait 4 hrs for a room to be available. Then I was left in the room with no water, and the nurse Ann didn't leave the controller for me to call her for help, she also forgot to bring my drink after I ask for it twice. I was forgotten again for dinner, and when I expressed how unimportant they made me feel, nurse Lynda simply smiled at me, and said "yeah, well, call if you need anything". No apologies. I was in room 412. My pain medicine was out and the machine beeped for 6 min before someone showed up. I was also forgotten/ skipped for breakfast, they brought me cold coffee about 11 am.Transport guys rushed me over every bump making my wound hurt even more, while chatting and laughing, again no apologies. Just smiles.
Horrible patients care, lots of smiles, but poor attention to details and patient's basic needs.
11/2018 update : due to the short distance from work and considering that I was unable to breathe , my friend had to rush me to the Parkwest E.R last Saturday.
I kept telling them however I could that I couldn't talk, since i couldn't breathe, they kept asking me to talk and to breath. My friend addressed our concern about nurse Greta B. ignoring her when she was telling her that I was passing out, and Greta B. had a cold, rude attitude when responded "yes, I heard".
I called for help twice because I needed to use the restroom, nobody showed up. I had to disconnect myself from all of those machines, including the empty IV bag, and had my friend walk me to use the restroom. The 2nd time didn't even bothered calling for help, did the same thing (after all nobody showed up since I called for help the first time, they never knew I left the room twice) nurse Greta B walked by us but didn't say a word...
Maddy was the only human being who really cared and treated us with respect and acknowledged us. I was so lucky to have my friend who held my hand the entire time and helped me calm down as I was hyperventilating. She tried to ask nurse Greta B why I was itching so bad all over, when Greta responded "I don't know, but here goes the second drug". I was too dizzy to remember more details, but there were plenty more. When I was discharged and while getting dressed, nurse Greta B opened the curtains wide open and said "you are still here, I thought you were gone". HORRIBLE PATIENTS CARE AND BEDSIDE MANNERS. They did get me to start breathing again and sent me home with meds, but I still don't know what happened to me, because they didn't know either. Nothing changed since my last review. Wished I had more time to be taken to UT, but I was close to passing out for being unable to breathe. I'm thankful for my friend who refused to leave me alone with them. ZERO STARS IF I COULD.
I went to the ER a few days ago due to tingling in my arm and hand. Everyone who helped me was great, but i didn't like the long wait time in between getting test results. After being admitted, the nurses and CNA's took very good care of me. Even the transport staff was great!
Service was all good and fine, but be ready for random bills for at least three to four months after your visit. Also, bills from the hospital AND the actual physician who saw you are two separate things, so don't be surprised when two different fat bills turn up.
Absolutely going somewhere else if I ever have to go to a hospital again, because this contractor nonsense is whack