Penn Presbyterian Medical Center

My brother in-law was here after being in an accident. The doctors, nurses and assistants all took wonderful care of him. All his nurses where very caring and compassionate. Can’t thank them all enough for the care they provided for him on the 4th floor PACC unit!!

I had a terrible accident and I was treated very poorly they had woke me up while I was still under whatever sedative they gave me which they failed to disclose with me. They had put the IV in wrong which caused my arm to swell up and ended up having to go back to a different hospital for proper treatment. They also failed to tell me they had put staples in my head and did not put it on my discharge papers where and when I should be getting them taken out. It was by far the worst treatment I have ever received at any medical facility. I have also heard how this is the hospital that they bring people to die at due to the fact the do not take care of patients properly. I could go on and on but I think I’ve said enough. WORST HOSPITAL IN PHILADELPHIA!

My sister was lovingly cared for by the physician and nursing staff. The ICU Trauma Unit on the 4th floor (room 4013) were exceptional. I have had many hospital experiences for myself and love ones and nothing can ever compare to the work done here. In my sisters last stages of life they made her feel like she was at home and they allowed family to spend quality time with her. Thank you to the one nurse who went above and beyond as he cared for my sister. He enabled me to say goodbye to her using SKYPE because I live 7 hours away. Thank You Angels of Mercy!

I would like to give a ZERO star if that was an option. The ER was the worst experience of an ER that I've ever had in any developed or developing country. There was no care provided that I want to write about the quality of care and I am so sorry for all those people from the low socio-economic classes that have no choice but to go to this terrible place.
No doubt that there is no customer relationship management in place that the "care-providers" allow themselves to behave in such an inappropriate manner.

Excellent and friendly service for inpatient cardiac surgery. Almost everyone went out of their way to be helpful. Answered every question and addressed every concern.