Penn Presbyterian Medical Center

I would like to give a ZERO star if that was an option. The ER was the worst experience of an ER that I've ever had in any developed or developing country. There was no care provided that I want to write about the quality of care and I am so sorry for all those people from the low socio-economic classes that have no choice but to go to this terrible place.
No doubt that there is no customer relationship management in place that the "care-providers" allow themselves to behave in such an inappropriate manner.

Excellent and friendly service for inpatient cardiac surgery. Almost everyone went out of their way to be helpful. Answered every question and addressed every concern.

Went to ER after being struck by a car. Sent to trauma unit wear everyone was so calming and thoughtful. Had surgery and woke up on trauma unit. Doctors, nurses, aides, physical therapists, and even the dietician could not have e done more to help me. Very thorough and caring. Thank you

Exceptional. A whole-hearted thank you to the staff here, especially the trauma nurses. I was taken to Presbyterian after being hit by a car while walking my dog on the sidewalk. I ended up at the trauma unit for a week. My left leg had multiple injuries and my dog was killed. I arrived at the ER feeling helpless and afraid. I was also sobbing because of the dog. The staff was wonderful: They did an excellent job providing care, explaining my care, and answering my questions and concerns. My pain was well managed. I never waited after pressing the call button and the CNAs and house/food service staff were very helpful and pleasant. The trauma nurses here are highly competent and compassionate. I have stayed with several friends and family during hospital stays. I have never seen the quality of service this hospital provides.

What really got me was the amount of compassion the staff showed. I broke down crying several times during my stay and whatever staff member was there would listen, and one even held my hand and reminded me the incident wasn't my fault. My ER doctor went out of his way to talk to my boyfriend for me because I arrived in emotional distress and felt I needed to speak to him. I had serious injuries, but these people see situations that are far worse than mine every day. Still they treated me with utmost respect and empathy. I deeply appreciate that.

Lastly, my social worker, Chanelle, didn't give up when my insurance tried to refuse the next stage of care (a rehab hospital). The ordeal lasted a few days, but she stayed on top of it and finally won. I was able to receive the care I needed because of her and owe her a big thanks.

This hospital is great the doctors and nurses are super nice.