Pikes Peak Regional Hospital

I believe a one star rating is very generous, but it is the least I can give. Went to the ER with severe back and leg pain. Receptionist was beyond rude asking me to sit (almost demanding it) when I could hardly stand because the pain was so intense. If that receptionist is the first person a patient sees as your hospitals representative I can only say it doesn't put a very favorable light on your facility. Dr wasn't well informed regarding what physical therapy options were offered in the hospital or area. He said he would get the information but he left and never returned to the exam room. The attending nurse was polite and concerned - she was most helpful. I explained that I lived out of state and would need a referral for the physical therapy from the doctor. I have been trying for the last 3 days to reach someone in the medical records department, calling several times a day only to get a recording that "she is away from her desk and will return my call....." This is day three of phone calls and messages and haven't heard from anyone yet. I can't schedule the physical therapy without the referral and can't get the referral without my primary doctor reviewing the medical file. Please can someone please step up and handle this.

I had to visit the ER twice in the past 2.5 months with severe pain. The ER staff were amazing during both visits. I was seen almost immediately and I felt very well cared for. I was/am very grateful and thankful for the professional and caring treatment I received.

Pro: nurse was friendly, you’re in beautiful Colorado.. the end. Con: they want more than half a thousand dollars for doing next to nothing (they did have to check vitals I guess, but pretty sure that doesn’t cost them so much). We were in and out in about 30 minutes for what we thought was a brown recluse bite; doctor came in for less than one of those minutes at the end and didn’t even touch patient. Our itemized receipt shows zero details (just lists a generic ER visit as the one item) and when I called to attest, their suggestion was to be put on a payment plan. I don’t like to complain online but I’m also not in the habit of handing over our hard earned money for no good reason.

I took my 86 year old mother to the emergency room for a leg infection because the local urgent care wouldn't see her (she hadn't renewed her driver's license and didn't have a "current state issued ID!). The staff was friendly, kind and efficient. The doctor was great. Thank you to all.

The nurse at UC family medicine was abrupt and had no bedside manner. Like a robot. Dr. Peterson was great. Personable and knowledgeable.