Poor Communication. My brother was admitted for substance overdose-Suicide, and my mother was with him most of the time. Staff and nurses kept preventing from releasing current information; gave my mother the run around of procedures. At some point she was not allowed to see him although she had already been by his side. I was on the phone with my mother most of the time as I was not able to physically support her in her need. My brother was there for more than 10 hours before he was seen by a "counselor" and they still couldn't tell my mother when he was going to be admitted to another location, they kept him on tranquilizers but yet said they were waiting for him to wake up?! (I do admit, he became a nuisance and was giving meds (( 3 doses within an hour!)) as he woke up wanting to go home and asking when was he going to be seen by an actual doctor). He was also restrained at some point and boy does he have dramatic bruising on his body including the area were he had the needle for meds; HIS ARM WAS BENT KNOWING HE HAD A NEEDLE and he kept complaining about it! Anyways, sorry for going off topic... The fact is, when he was released to another facility my mother was never called... so she learned about the transfer at the hospital... My mother asked to speak with a supervisor and was told by female staff "K** N.- Director" was not available and she was not contacted because the nurses had been rotated for their shift (My opinion; lack of communication among peers if this was true) and was not sympathetic at all.
I completely understand and respect any title within a hospital, as they put their health at risk, but it shouldn't give them the right to make anyone feel ignorant or dull under any circumstance, my mother felt that way along with impotence or hopeless under this whole unfortunate event and the staff at this hospital made her feel this way when it should of been comfort of more at ease knowing my brother was in good hands. I speak on behalf of my mothers experience.
