Polk Medical Center
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feedback about Polk Medical Center
Needed to get some blood work done and my nurse suggested to go here. The administrative staff were nice and as a first time visitor, I was pleased that it only took a few minutes to cover the paperwork and knowledge of rights etc. . I was walked right in to a specific area for drawing blood. The nurse that drew the blood was very nice, efficient and I didn't even feel the needle go in. I was in and out in about 20 minutes from the time in the door until I walked out.
The staff was great, I’m not sure who the lady was behind the desk who registered me, but her personality was great, she was pleasant, professional and found my insurance info for me and printed it off for me just in case I cannot find my card
I was recently seen because I had severe contusions to the whole right side of my face. My eye was black, bloody, purple, and was completely swollen shut. I had multiple cuts and scrapes all over that side of my face (and there were a few on other parts of my body) and was in immense pain. Dr. Kenneth Wayne Jones breezed in after what seemed to be quite a while, and after a couple of tests and him prying my eye open which nearly made me faint from the pain, he said just to go home and put ice on it and take Ibuprofen. He said injuries like mine didn't call for any other pain relief (I don't usually care for strong painkillers, but in this case they would have been appropriate). I have never been so shocked by a medical "professional". He was neglectful, uncaring, and rude when I tried to express just how much pain I was in. I've had an injury similar to this one once before and the first thing the doctor at the other place did was get me out of as much pain as possible and then it was on to tests, etc. I was in agony over the next couple of days this time. If you wind up being seen by this guy please be careful. I wish I could include a photo of my face in this review as it was the day Jones saw me!
I go there because its close to were I live. Went today with my ear killing me and told them that yesterday my heart wasnt acting right. They only did a EKG after I told them it wasnt doing what it was today. Looked at my ear said it was cloudy with some fluid. Discharged me with a middle ear infection but no antibiotics and no closer to knowing why my heart was skiping beats yesterday with a bad headache and jaw pain. Worse place ever. They need to be reminded not everyone is there for drugs some of us truly just want to know whats wrong.
I've been here twice now since moving to Polk co. Once for my son and once for myself. It is a smaller hospital so they're not as equipped as a larger facility, but I've never been treated better in an ER. Everyone is very Professional and went out of their way to make sure I was comfortable.