Presence Saint Francis Hospital

Was admitted to the ER on November 3 and released on November 6. Had my gallbladder removed. This was my first surgery. Very caring and quality staff and doctors the entire time I was there made me feel much less anxiety. I highly recommend Presence Saint Francis. I want to say thank you to all the nurses, staff and doctors who helped me during my stay there.

Went there today at about 1:30pm because I had back pain that was so bad, my legs kept buckling. I was called in by a triage nurse and he could clearly see that I couldn't get up on my own and didn't offer any assistance either. An older gentleman who was waiting to be seen came over and helped me get to the triage room. Once I was done in triage, I went into some room called the "treatment area" and still no assistance from anyone while I tried to walk to the "treatment area". Once in the treatment area, I received a shot and a pill which didn't help. I kept complaining that the pain is shooting from my back and into my stomach. The ER physician was in such a hurry to go home he gave me a BS diagnosis for a pulled muscle. I'm now at Evanston hospital and they've stated my spine is slightly shifting in the tailbone area.
Thanks St. Francis for I will never return there again. Whoever receives and responds to these reviews have your security pull up camera footage for 10/25/18 between 1pm and 2pm and you will witness the unloving care this place dishes out! You"ll see that none of your garbage staff tried to lift a finger to assist me with a wheelchair or anything! This place sucks and I'm glad they weren't able to fully check me out...I probably would've died from unknown causes because your doctors and staff are idiots!

I will like to say thank you very much to the emergency nurses, the ER doctors! When I was admitted all staff on the floor nurses and doctors were awesome! They were very caring and Presence Saint Francis is my go to hospital.

I’d love for there to be a zero star option. I took my husband to the ER here on a Tuesday morning. We were literally the ONLY people in any bed in the ER, but I had to flag a nurse down about six separate times to get some help & get my husband treatment for his excruciating eye/face/head pain. Every time I was able to finally talk to someone, all they did was ask my husband to repeat his symptoms, responding with “Yeah, I don’t know what that could be.” then walking away for another hour without checking in. Again, we were the ONLY people in the ER. If repeating his symptoms over & over again would solve his problem, WebMD would’ve cured him two days prior. I won’t begin to pretend that I know what goes into a doctor’s/nurse’s job, but I’m pretty sure sitting around chatting & ignoring patients isn’t in the job description. Run tests. Do something to figure out what the issue is.

Better yet, eight hours later they finally decided to GUESS at a diagnosis. They said he had a corneal abrasion & sinus infection. We paid a large fee for them to prescribe some eye drops, which he used for two days. Thursday he woke up with an outbreak all over his face so I took him to a qualified doctor who is mentally equipped to do his job properly. It’s shingles. How easy should that have been to diagnose? At this point, it’s swelling his whole face, his eye, & causing intense pain because it has gone untreated.

This was the worst experience I’ve ever had.

the food here is greeaaaatttttt the cafeteria has a WIDE variety of food. best place to go even just for a lunch break at work. many many departments for an elderly. inspiring for young adults being that the medical workers are young and clean looking. very big and is almost like a museum.