Presence St Marys Hospital

My mom had out patient surgery. The staff & doctor seemed fine. Explained at three separate places that day that she would not be going home after surgery, that she would be staying with me while she was recovering. The discharge nurse double checked to make sure my information was correct on mom's chart. I took my mom home six days after her surgery & there were numerous messages left at her house from the hospital. Poor follow-up and it's like they didn't listen to us at all when we were there.

Of the two hospitals in the area, I recommend St Mary's ER before Riverside ER. They treat you like a human here (St Mary's), not just another thing on an assembly line (Riverside). There's still room for improvement as some of the long time nurses can be rude but it's much less rudeness than at Riverside. If you come in with genuine issues, they will treat you as fast as possible. The majority of the nurses are very caring and will listen to you. Keep up the good work and thank you!

Most of the staff are pretty freaking rude especially the people in the office

The worst hospital to ever go for anything. They have horrible patient care, they rather blame the patient then the horrible staff they hire.

Cost shifting connivers those aren't nuns under those outfits there business before compassion and if you have insurance they'll keep you and bill you for services you never had and medications you never took,and as far as the emergency room the emergency physicians group they walk in hours after you get there and bill you for emergency services out of network intentionally where as it would not be unreasonable for you to assume in network hospital in network er docs. These people know exactly what they are doing. Please report billing abuse to the Illinois department ,health and human services,along with Lisa Madigan health bureau, they are 2 separate entities