Providence Hospital
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Address

6801 AIRPORT BOULEVARD, MOBILE, AL 36608 USA

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Phone

(251) 633-1000

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Consumer feedback about Providence Hospital

Providence Hospital
Reviewed from Google

2.5 out of 5 stars

Patricia Knapp
Patricia Knapp

1 out of 5 stars

posted 1 week ago

They don’t deserve that! Worst hospital ever! My mom was taking to the hospital because she fell at home. Her speak was fine at him and on the ride to the hospital. While at the hospital they didn’t put the side rails up on the hospital bed and she fell out. While in Er her speak gotten slur. They did nothing to help her and let her suffer an major stroke. Now she is bed risen and can’t do anything talk, eat, move NOTHING. Please don’t take your loves to this hospital if you love them you want!

Seraphina Lynn
Seraphina Lynn

1 out of 5 stars

posted 1 month ago

It only gets a 1 star because I can’t rank it any lower. I am extremely dissatisfied with the services and most of the staff that I have been provided with. I gave birth to a son here and since then I’ve had nothing but problem. They didn’t take his insurance information and has since left me with the bills and no one in billing will pick up a phone, or practically anyone in the hospital for that matter. I spent a week in the hospital for my son after I was discharged, the only really good thing I got from that. But most of the staff were too busy to even provide me with adequate help. I realized there are a limited number of nurses but there were only 2 the whole week I was there that took the time to actually make me feel like I wasn’t an annoyance at best. Anytime I would use the call button I would have to wait at least an hour while my son’s bed was covered in urine, forcing me to let him sleep in my arms for the entire time. Also I realized that my son was due for a feeding a few nights before we were discharged so I went to the nursery to feed him, now my son is in the nursery where he and the other babies need constant observation, no one was there. Not a single nurse and I ended up having to rush in cause I heard my son chocking on his own spit up. I shudder to think what would have happened had I stayed in my room and waited for the nurses to bring him to me. Now that we are back home I am getting bill for him that should have been taken care of by my son’s insurance but is not. Even worse they misspelled my son’s name on his birth certificate. A minor mistake that would probably take no time at all to fix. But I’ve been calling since 9 am it is currently 2 pm and NOONE WILL ANSWER THE PHONE aside from the front desk who can only transfer me to people. The same people I have left several messages for. To make matters worse, this last call I had I was told that the woman in the birth certificate office has most likely already went home. I have been calling since the lines opened. This is utter ridiculousness. I am furious. These things are not hard to do if only they would give the proper attention to the patients. Never going back to the hospital. The doctors at the little clinics around them are fine. The hospital is awful.

Mallory Howard
Mallory Howard

1 out of 5 stars

posted 1 month ago

No issue with hospital or nursing staff. Billing department is uncooperative and plain rude. Asked the lady I was speaking with to speak to someone else, she said no, ‘no, do you want this changed or not????’ Was her response. I told her I would speak with someone else to do so. She said have a nice day- great! You too. Guess you won’t get your money if you won’t let me speak to someone else to update the address?

I’ll add I haven’t lived at the address they are billing in over 15 years. On my last admission, they didn’t verify my address. They clearly didn’t look at my license that they made a copy of to verify the address in their system. They also had my OB records, which has the correct address on them. My bill is in collections on no fault other than the hospitals. Yet, that affects me.

Update- 6/23/18 I’ve emailed the patient relations manager Dianne Wattman with no response, either. Not sure how they expect me to fix this issue when they won’t answer? You’d think they’d be glad to help someone who is WANTING to pay their bill.

Rebekah Smith
Rebekah Smith

5 out of 5 stars

posted 2 months ago

I absolutely had the best experience giving birth to my twins here! Dr. Wood and the entire mobile obgyn practice are phenomenal! Every nurse, every kitchen worker and the ladies that helped keep my room clean were top notch! My other births were at mobile infirmary and I would pick to deliver at providence any day!!!

Ellie Smith
Ellie Smith

1 out of 5 stars

posted 1 month ago

Not at all impressed. I've been to Providence ER twice. I will never go again. I do not have much faith in this hospital or the staff. I've been to Springhill and what a difference! At Springhill they actually do tests and blood work. I understand it's an emergency room and typically if you are there it's because it's an emergency but if you have the extra time go somewhere else!!