Providence Saint John's Health Center



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Consumer feedback about Providence Saint John's Health Center

Chris Morris
Chris Morris

5 out of 5 stars

posted 3 weeks ago

My nose surgery was at St John's Ambulatory Surgery Center. Meghan the nurse who prepped me as I went in for surgery was very kind. She explained everything that she was doing and took much care to make sure that I was as comfortable as possible every step of the way. She also called me the day before the surgery with preparation instructions.

The surgery took 1.5 hours. Both Dr Kieu and my nurse each called my wife to tell her how the surgery went (smoothly) and when she could pick me up. Timeline for the day:
- arrived at 5:30
- surgery at 7
- recovery room at 8:45
- left at 10

I had three nose surgeries done all at once:
- septoplasty
- bilateral inferior turbinate reduction
- repair of nasal vestibular stenosis (bilateral) (using latera implants)

Excluding the cost for the surgeon, $12,432.66 was billed to my insurer (includes anesthesiologist, facility, drugs they pump into me before, during, and after surgery, etc). I paid much less than that, but that is what was billed to my insurer.

They tried to get me to pre-pay a massive amount to cover the maximum estimated cost I was expected to have to pay for the surgery, which I pushed back against since the fact that I was getting three surgeries done at once meant that I would likely get them at a discount since they shared 'overhead'. The person on the phone quickly gave in and said 'then what amount are you comfortable prepaying'? I told him '$400' and he was fine with that.

Here are the rev code translations for reference:
0250: pharmacy
0636: pharmacy
0370: anesthesia
0272: medical/surgical supplies
0278: surgical supplies/implant
0360: operating room
0710: recovery room

Christine Beebe
Christine Beebe

5 out of 5 stars

posted 7 months ago

I've been a patient twice at St. John's. I have absolutely no complaints, except for the food. My doctors were wonderful! The nursing staff was caring, kind, thoughtful, and knowledgeable. I highly recommend this hospital.

Anne Marie Murphy
Anne Marie Murphy

5 out of 5 stars

posted 4 months ago

In and out super fast. Kind and caring medical professionals.

Shana Sh
Shana Sh

1 out of 5 stars

posted 4 months ago

This is the worst ER ever I saw, no one was in ER lobby , it is been so far 2 hours I am waiting for pink eye and still they did not call me and they claim that they are busy inside , it is just a joke . Walk to UCLA Santa Monica or Westwood . At least overthere it is reasonable to wait cause UCLA lobby is busy .

misty garfield
misty garfield

5 out of 5 stars

posted 5 months ago

Best service it's fast don't have to wait too much

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