We are here now. I don’t know where to start. My daughter was admitted into the ER from an ambulance but there was no parking when I arrived. I found valet and told them I needed to get to emergency room since my daughter is there. They said ER is on the other side of hospital and pointed me in the other direction. I asked if there is parking and they said there should be but there is also a garage. When I found the ER there wasn’t any parking and the garage was full. I found a sign that said there was valet but it took you to a entrance that didn’t have any valet. In the end, the only valet available was the original valet I went to on the other side of the hospital. Really frustrating.
I found my way to the ER. I spoke to a girl (chewing gum) who told me I needed to talk to security to see my daughter. Fairly standard for ER but then had to ask her where is security?? Apparently, it was in an office behind her but no signs nor was she willing to direct me. Once I talked to ER security, they could not find a record for her. I explained she was there. It had been about an hour since she was admitted. He had to make a phone call to verify but then gave me attitude. He was not friendly at all. Later when I needed to go back into the ER again to let my wife go back (only 1 person in ER), he seemed put off because he was eating a sandwich! It’s a hospital and they allow employees to openly eat food at their desk? How odd and unprofessional.
The ER exam rooms floors are filthy. Feels more like a third world ER to me. I am so nervous for daughter to be here but we had no choice. I took pictures and hope I can post in my review. It’s completely unacceptable for a hospital ER. On a positive note the nursing staff seems nice and competent.