Rutland Regional Medical Center

Awesome customer service! When my friend arrived at the specified time for a cardiac procedure no one was in the check in area. We then went upstairs to the ambulatory surgical unit, thinking that was the appropriate area. We were assisted by Sondra, who called around then personally walked us back downstairs to make sure we were in the right place. She was concerned and apologetic that we had been instructed by the doctor to arrive beforet check-in staff. Sondra went above and beyond her duty to assist and reassure us. She also assured us that she would contact the doctor's office to prevent them from sending other patients in before the check-in area opens and make sure they tell patients exactly where to go for special procedures. The receptionist and nurses in the procedure area were also extremely caring and kind. They made sure my friend was calm and comfortable. Overall, everyone we encountered showed great compassion and concern.

We were visiting Vermont from SC when my wife had an episode of acute angle closure glaucoma. A rare and very serious form of the condition. She was in excruciating pain when we arrived and I can not say enough good things about the staff from the front desk to the Dr we eventually saw. He said that she needed to see an eye specialist immediately which they took care of scheduling. It was a traumatic experience, we were far from home, and I so appreciate the care that was given. She could have ended up blind in that eye were it not for the care from Rutland Regional. So thank you.

Visited the lab to have blood drawn for possible kidney donation and was told they did not accept blood draw kits (I was given a blood draw kit from Life Link the national organ donation organization). This was after I was told that it would be accepted by the lab over the phone. Being cavalier with the lives of sick invalids, not a good look for a hospital. Especially when it concerns a 19 year old girl with lifelong kidney disease on dialysis twice a week. But rules are rules I guess

So my daughter in law was just in the ER and it took 4 hours to be seen. Totally inept hospital. Guessing at diagnosis and no regard for medical history or recent seizure activity. They ignored orders from her neurologist to schedule an MRI and EEG. Staff was rude and clueless. This isn't the only negative experience at this hospital. Professionalism isn't their strong suit. Avoid this place unless you want to waste your time, money and remain without help. Anything that isn't obvious they will make some diagnosis up and push you out the door. They do not care about the people they serve. I cannot believe this place is still operating.

About a week after having a seizure, I ended up in the ER with a 103.9 degree fever and was made to wait in the waiting room for about 4 hours and when I got in the room I was basically ignored and not told what was going on. Then about a month later was ordered an EEG and never got the results of it until I asked. They said it was abnormal but the results were never sent to the ordering neurologist in Burlington because the radiologist didn't check to see if the Neurologist was in the system at rrmc. I'm still waiting for results and very frustrated.