Saint Joseph Hospital
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feedback about Saint Joseph Hospital
They’re too busy to allow family members reach elderly patients by phone. I live in another city. I learned from my mom’s elder care residence that she’d been taken to St. Joseph’s. I had to call 5 times throughout the day before they could connect me to the phone in her room. The first three times, I was connected to the nurse station by her room and twice connected with the wrong room. The third time, I was asked to call back later and told I should ask the operator to stay on the line when I called back to make sure I got connected. Due to work, I wasn’t able to call back for several hours. I told the operator about the issues in the morning and asked her to stay on the line. The operator refused and said it was up to the nurses. When the phone rang through, my call was cut off. I called again, reached the same operator, said “we’re now up to call number five”, and said it would be nice if she’d stay on the line so I didn’t have to run the phone maze again. She snapped, “this is a busy hospital” and sent my call through. Happily, I got a friendly nurse on the phone and got to talk to my mom after a day of worrying. I’ve had relatives in busy hospitals before, but never had so much trouble reaching them by phone. I take them at their word that they’re too busy to care about that.
Wonderful experience from check in to check out. The Drs and nurses were so kind and empathetic. The hospital is new, clean and efficient.
Had abdominal surgery a few weeks back. The surgery went well, but the morning after the surgery was a nightmare. They could not discharge me fast enough. It started by being woken up at 4:30 in morning to go for a walk. Discharge orders were written before I could even go to the bathroom. I feel they cared nothing for my care, just assembly line me out as soon as possible. Would not reccommend this hospital!!!
Fantastic communication from staff. Very Helpful front desk. Every interaction with staff was pleasant and they constantly checked up on us and brought us what we needed. Amazing doctors too!
Wife had severe abdominal pain, took 3 hours to be seen. Some people working in patient care shouldn't !Rude customer service representative.