Saint Thomas Rutherford Hospital

We just spent 7plus hours in the ER. The temperature in the waiting room is insanely cold , half of the people waiting were covered in blankets to keep warm during they’re extremely long wait many commented on waiting six or more hours. You’d be better off driving on in to Nashville unless your bleeding profusely.

I had an appointment for an MRI at 1:00. I get there at 12:30 to fill out paperwork, but as I check in I am told that my appointment is really at 1:30. It’s is currently 2:13 and I still haven’t been seen yet. It is completely hypocritical to bamboozle someone into coming 30 minutes earlier than the actual appointment if you’re not even going to be on time. Now I’m missing additional appointments I had scheduled for today. Very unhappy.

I can't say enough good things about the level of care that I received when I developed an orthopedic emergency. The staff took my complaint and history seriously and responded with the latest technology to diagnose and treat me correctly. The treating physician called me within a couple of hours with test results. The hospital staff called the following day as an additional follow-up. I would highly recommend this facility to anyone in the area in need of emergency care.

Horrible experience in their emergency room! They called every patient into the back that went through the triage after my husband had been to triage-he was in a wheelchair because he was about to pass out-guess he wasn’t considered an emergency when the people being called to the back could walk & looked perfectly healthy! We left after everybody was called to the back but him. The triage nurses were extremely rude also. Issue NOT resolved was just thanked for the feedback! Nothing is going to be done!

I've been waiting for 5 hours. My primary care physician sent me over because she's afraid I have appendicitis and need an appendectomy. About 10 people who arrived after me have gone back into rooms (some have already been discharged). When I asked, the lady at reception told me those people were higher priority than me. Apparently a UTI and a sprained ankle are considered higher priority than appendicitis here. Don't come here if you expect to be seen quickly, efficiently, or are in pain.