Saint Thomas Rutherford Hospital
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feedback about Saint Thomas Rutherford Hospital
I can't say enough good things about the level of care that I received when I developed an orthopedic emergency. The staff took my complaint and history seriously and responded with the latest technology to diagnose and treat me correctly. The treating physician called me within a couple of hours with test results. The hospital staff called the following day as an additional follow-up. I would highly recommend this facility to anyone in the area in need of emergency care.
UPDATE: I am changing to 3 stars. Simply put I've still been here SEVERAL times. As a matter of a fact I just left AMA. NOT because of a doctor but because of ONE nurse that was just so rude and treated me like a child. I would go into detail but after I speak to the hospital administrator Monday I may change back to 5 stars or may have to drop even further. Stay tuned: TO BE CONTINUED!!!
I see all the negative reviews and it breaks my heart that so many have had such a poor experience there. I know when you or a loved one is sick the most important thing on your mind is getting better. Therefore when reviewing any hospital its difficult because your still sick when you leave in a lot of cases so you feel adequate care was not given. I have been in the ER of this hospital on several occasions, had 4 surgeries there and been admitted more times then I can count as I have cancer. I have to say there are times I have been there and feel like its a disasters place to go. Other times I've felt this has been the best place in the world. As I reflect back on the visits though, even the ones at the time seemed horrible, I realize that I am dealing with human beings and they are doing the best they can. We do not know who is in the next room that these nurses and doctors are dealing with. We do not know if they lost a patient that day (I imagine losing someone plays on your heart pretty strong) So I have to give them all 5 stars. The effort may not seem what you want at that time but they are giving you all they have to give. Believe me I've lived in Las Vegas, Colorado and Ohio and been in MANY hospitals and this one is DEFINITELY one of the hardest worked I have seen. I for one am thankful for them and all they do.
Definitely go somewhere else! They sent a bill to the wrong address and I had no idea that the bill existed until I received a call from a collection agency. I was told by that agency what address was listed and it wasn’t even an address in the same town. I called the billing number of the hospital and the department was in California! I was redirected to six different numbers and no one could help me. I gave up and paid the bill. Now, I’m here again for someone else who is in excruciating pain! Still waiting for pain meds while I get to hear him scream in pain! We called for a nurse and now it’s been 30 minutes since his plea for help. We were told the nurse has several patients and she will get to him when she can. NEVER AGAIN WILL I GO HERE!
Horrible experience in their emergency room! They called every patient into the back that went through the triage after my husband had been to triage-he was in a wheelchair because he was about to pass out-guess he wasn’t considered an emergency when the people being called to the back could walk & looked perfectly healthy! We left after everybody was called to the back but him. The triage nurses were extremely rude also.
This place saved my life three times all the nurses and doctors have been awesome and not once was insurance mentioned or did they care they treated my REAL emergencies with the greatest amount of respect to me and my family. How dare anyone complain maybe they need to go to a walk in clinic and save the ER for real issues. I was had the writing ability to go on about ST THOMAS God Bless each and every employee there from doctors to housekeeping.