Saint Vincent Hospital

Where do I begin this nightmare? My spouse, a disabled combat Veteran, was sent here from the Erie VA MC. BEFORE leaving Erie VA MC our representative from the VA contacted the behavioral health supervisor to secure a spot for him & his service dog. Mind you myself is having the worst day of my life due to the circumstances that got us here. The supervisor gave us the okay for his service dog to accompany him at St. Vincent Hospital and even sent over a copy of their policy.
Upon being sent up to the behavior health sector a floor nurse asked to speak with me. She repeatedly said "he cannot have his dog here, we don't do that, you have been misinformed." No matter me bringing up the policy or even the fact it is a federal law. Or even asking her what would they do with an individual with a seeing eye dog? She seemed rather confused. However, I gave her two options, to transfer us back to the Erie VA or give me someone else to speak to about this matter.
The behavior health Director, Rodney quickly came up. He expressed his concerns regarding the service dog, and how "they have never done this before." After going through the policy he had found that nothing distinguishes that he cannot have his service animal. Rodney quickly began creating a plan to allow both my wounded warrior spouse and his service animal. Rodney is one of a kind!
All I ask of is for staff to have a normal idea that some people need extra assistance during daily life, understand their own policy. And my gosh the families here are on this emotional roller coaster too! Fighting for the rights of their loved ones should be the last thing on their mind.

Wonderful treatments. Very informative. Very helpful in all. I feel safe. I'm in great hands.

This hospital has saved the precious lives of people I love. What more needs to be said?

I was actually shocked at the same day surgery there its one hallway and everyone is asking info in the hall while my sister and I were waiting to get out talk about NO PRIVACY I just finished nursing school and I personally would of mentioned it if it was me on that stretcher giving my info in front of everyone I didn't even know. Also the curtains between beds could you at l east take the time to hang them up completely and oh yeah you can just stick your clothes on one of those shelves could they aileast have a door on them and the timing they were supposed to have my mother in surgery and it was an hour and a half later after were all stressed out someone comes out and says oh by the way we are just taking her in now REALLY!!! I think families are stressed enough for the time loved ones are in there let a lone adding to it NOT IMPRESSED!!!!

Terrible, had surgery there Tuesday, they were good until after surgery, before it quick and friendly. Afterwards, slow and didn’t care, waited 8 hours to get a room, then i was supose to get something for pain every 4 hours, they were always late between 5-6 hours, always said there was a “meeting” or aomething came up, then screwed me outta a script after surgery. Do NOT recommend, the surgery was good, but expect bad afterwards. Never would i go back.