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feedback about Samaritan Hospital
Had been to Good Sam for a delivering my baby.
The hospital nurses at pregnancy ward and later at the baby mom ward had been very supportive, kind and encouraging throughout the labor and delivery process. I cant thank them enough for all the support and help throughout the process. Thank you everyone. You guys are awesome.
Had a one day layover in San Jose and "chose" to spend it in the Good Sam ER (referred by an area urgent care facility). We've only experienced a few ER visits but this facility was truly outstanding! Due to our referral and nature of visit (possible heart issue) we were immediately taken back upon arrival. Dr. Lipton was amazing and did not stop until he identified the underlying problem - all the while with an outstanding (but appropriate) sense of humor. My nurse, Nick, was very competent and caring and (rightfully) complimentary of his fellow co-workers. The x-ray technician was fantastic - I don't remember her name. One of the most impressive aspects of my visit was the speed at which everyone moved. I never waited for anything - it was a constant stream of tests and procedures. However, after all was said and done the entire bill was only a fraction of what we had been charged at another ER (in Denver) for many fewer procedures. Being an ER it was still not cheap but I was expecting much, much worse. I doubt anyone has time to read reviews of hospital ER departments when they actually NEED an ER but the level of professionalism and competence that I experienced could not go unrecognized.
I was very impressed with my recent visit to the ER at Good Sam. Of course, everyone was professional and friendly, and they have a very efficient process to ensure patients visit all of the necessary testing and treatment areas. I wasn't asked about insurance until I was well into the process when I felt well cared for and safe. Someone wheeled a mobile laptop over to me, during one of my brief waits between tests, and was able to verify my coverage quickly without my insurance card.
I left the hospital with detail and clear instructions on what to do next. And the ER doctor called me 2 days later to follow up and check on me. I visited my primary doctor at 9:30am the morning after my ER visit. By then, Good Sam had already faxed over my test results, which were also available to me on a handy patient app.
People who know me know that I love efficiency, customer service and that I am rarely impressed. I was impressed by Good Sam's ER staff and efficient patient care system.
It was my first experience there as a patient. Physician, cordial and knowledgeable. He was there at our arrival. The RN (2 of them) very pleasant and professional. Knew the mechanics of the process. X- ray technician was the best. Good explanation of the process, in detail. Was impressive. The employee of the “business, financials” a tad unreadable ( probably change if shift) but professional. The paramedics were excellent.I was impressed. There was a lady in blues at the computer. I did not know who she was. But she was AT the computer.
BUT the more important need of the patient was to have. a PILL for pain ( refused injection opiates and the like). She requested Tylenol 1 gram. It was granted by the MD. We have to request it twice and decided to come home and have it here. I requested a taxi ( through my iPhone) to go and in her wait out she got the pill.
I know ER doesn’t, deal with Tylenol, so I hope that you storage Tylenol for people who wanted. The news out there with opiates is dramatic.
Waiting for the bill. I will watch the cost of that Tylenol. Hope is less that the taxi.
The facilities, what I saw are impressive.
As always, a very positive and professional experience at Good Samaritan
Hospital. I had a breast MRI about a week ago. They called ahead to pre-register me, I was told step-by-step how the procedure would go and all my concerns were taken into consideration and questions answered. I always
feel comfortable when going to Good Samaritan for any reason.