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feedback about Samaritan Hospital
I delivered my baby at Good Sam and the nurses in the labor and delivery and also in the Mother/Infant unit were all phenomenal. We were well taken care of during our 4 night stay. They were very professional and provided so much information during the first days as a mother. The service they provide was truly outstanding!
The pediatric ICU is outstanding ! The whole staff goes above and beyond for the patient and the family. They treat the patient with love, kindness, respect and compassion. I'm very grateful for the entire staff. Exceptional Service - Thank you
WARNING: Wait times are longer than the estimates provided online. Don't make your choice based on that device. While I got seen by triage nurse very quickly, I was called up four or five times for different steps of the process - initial triage, vitals, more triage?, registration/insurance, and finally treatment and discharge. Don't expect a linear progression from wait, to help, to on your way.
My wife gave birth to our baby this August. I was glad that nurses were very skillful, experienced and kind. We didn't have any issue during baby delivery and we were educated well about the baby caring during the stay. However, we haven't had a good time since we left the hospital. My newborn baby had to visit hospital again to extract her blood for check-up but we were not well instructed and we had spent lots of time only to know which room we should visit. The nurses at there complained that there are so many patients these days. For billing process, we still haven't receive our receipts yet.. Whenever I call, they transfer me to another department or just say that I should receive near future. However, nothing comes to me.. Working with them is a bit painful to me...
It was Wednesday around 1:00 AM when I was taken by ambulance to the ER at Good Samaritan Hospital. I had passed out twice and was vomiting uncontrollably. The ER nurse assigned to me began my nightmare. Here is my story. After I was admitted and had stopped vomiting, I asked the ER nurse to go to the bathroom. She told me to get up, walk down the hall and make a right. She gave me no assistance and did not follow me. I made it to the bathroom, but on my way back to my room I passed out and vomited repeatedly. I was lying in the middle of the floor in my vomit. My dad happens to be in the hallway since he had stepped away to speak with my mom. He rushed to my side and called for help. They got me back into my room and on the bed. I was crying and scared. I then lost all control of my bodily functions. It was gross, mortifying and terrifying. Thank goodness the ER nurse I had was busy and a male nurse with tattoos all over his arms (let's call him an angel) came in and cleaned me up. I kept apologizing, and he comforted me and said don't worry he has done this for twenty years. He talked to me the whole time and put me at ease. I was so grateful for my "angel." That, unfortunately, did not last long. I was alone for awhile, and then the heartless nurse came in and said, "You are discharged. You can go. My dad and I looked at her and then each other. My dad, after a long pause, asked for a wheelchair. She snapped back at my dad, "Does she need a wheelchair?" "Yes," he said. I got in my dad's car, we made it just out of the parking lot and I vomited all over his car. My dad quickly turned back and brought me back into the ER. The chunky mean nurse with the salt and pepper ponytail was waiting. She looked at me in disgust. They readmitted me, and I waited in the room as another nurse put in the line for my IV. Before the nurse could finish the IV line, the mean nurse told the other nurse to stop and called her out of the room. I then heard her berate me to the other nurses in the hallway that I was dramatic and I just had some bug and should go home. I no longer considered her just unkind; she was a bully. That nurse bullied me in the ER at Good Samaritan Hospital in Los Gatos when I was most vulnerable. The bully nurse came back in, and I said, "You are not nice. Please get me another nurse." She looked shocked and disappeared for a while. Finally, another nurse came, and they hooked up my IV and admitted me. I spent two days in the hospital recovering from food poisoning. Most of the nurses were kind and helpful. One was not, and I will never forget that experience and hope no other human has to endure her unkindness when they are most vulnerable.