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It was Wednesday around 1:00 AM when I was taken by ambulance to the ER at Good Samaritan Hospital. I had passed out twice and was vomiting uncontrollably. The ER nurse assigned to me began my nightmare. Here is my story. After I was admitted and had stopped vomiting, I asked the ER nurse to go to the bathroom. She told me to get up, walk down the hall and make a right. She gave me no assistance and did not follow me. I made it to the bathroom, but on my way back to my room I passed out and vomited repeatedly. I was lying in the middle of the floor in my vomit. My dad happens to be in the hallway since he had stepped away to speak with my mom. He rushed to my side and called for help. They got me back into my room and on the bed. I was crying and scared. I then lost all control of my bodily functions. It was gross, mortifying and terrifying. Thank goodness the ER nurse I had was busy and a male nurse with tattoos all over his arms (let's call him an angel) came in and cleaned me up. I kept apologizing, and he comforted me and said don't worry he has done this for twenty years. He talked to me the whole time and put me at ease. I was so grateful for my "angel." That, unfortunately, did not last long. I was alone for awhile, and then the heartless nurse came in and said, "You are discharged. You can go. My dad and I looked at her and then each other. My dad, after a long pause, asked for a wheelchair. She snapped back at my dad, "Does she need a wheelchair?" "Yes," he said. I got in my dad's car, we made it just out of the parking lot and I vomited all over his car. My dad quickly turned back and brought me back into the ER. The chunky mean nurse with the salt and pepper ponytail was waiting. She looked at me in disgust. They readmitted me, and I waited in the room as another nurse put in the line for my IV. Before the nurse could finish the IV line, the mean nurse told the other nurse to stop and called her out of the room. I then heard her berate me to the other nurses in the hallway that I was dramatic and I just had some bug and should go home. I no longer considered her just unkind; she was a bully. That nurse bullied me in the ER at Good Samaritan Hospital in Los Gatos when I was most vulnerable. The bully nurse came back in, and I said, "You are not nice. Please get me another nurse." She looked shocked and disappeared for a while. Finally, another nurse came, and they hooked up my IV and admitted me. I spent two days in the hospital recovering from food poisoning. Most of the nurses were kind and helpful. One was not, and I will never forget that experience and hope no other human has to endure her unkindness when they are most vulnerable.
HOSPITAL FROM HELL! Patients left lying in urine for literally HOURS. Patient left on bed pan until it left a big gash in their backside. As with anyplace such as this, there are excellent, good, bad and terrible employees. Unfortunately, the bad and terrible employees FAR OUTNUMBER the others. Even the doctors there were complete A-Holes. Do yourself a favor and avoid this S#!t hole like the plague, the only thing they're interested in is the almighty buck.
I learned after the fact that Good Samaritan is one of only two hospitals in the area which the Joint Commission has awarded Sepsis Certification. That certification is well deserved!
The astute ER staff recognized when I came in that I had sepsis. Within 30 minutes I was in an ER bed with staff hooking up IVs, taking x-rays, etc.
All of the nurses, doctors and support staff were incredible. You can tell they truly care about their patients and make an attempt to engage with them on a personal level. Everyone goes out of their way to try to make you as comfortable as possible in an unfortunate situation.
Thank you Good Samaritan! You saved my life!!!
Currently here I love it my son is in pediatrics and the nurses he has had and attention they give they really care and are great the head nurse is very good at her job and you can tell she is devoted and loves her job .cause she takes time to talk to you and care for your baby and she is awesome would recommend this hospital to any one especially pediatrics dept and the doctors and nurses
Had surgery here last summer- review is late, but I just had to leave one. I had to stay overnight. Top notch care. The nurses were amazing and so was the nursing assistant.