Sentara Obici Hospital
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feedback about Sentara Obici Hospital
This is not a review of the care but a review of contact. I received a message that a family member had been admitted while I was working. I called after hours with the room number to inquire if she was still there to not disturb her at nearly 5am. I have her whole room number direct call. That's all i wanted to know. I gave her my cousins first name but okay it wasn't enough, I get that. Being said, she said 'excuse me? I need the patients full name, the full name' in a rude way. I hung up. This patient, my cousin had her son murdered recently, buried beside my husband and his Auntie. My son just saw her one time on leave deployed in Japan this Christmas. I don't appreciate the callus basic inquiry call. I will go to see her tomorrow after checking at the desk if she's still a patient. Of course I have her personal contact. I was a patient there, my husband died there, my father was there in ICU for a week induced. Give us respect. Nobody wants to call the hospital, an ER, 911 at all. People most likely are distressed but all I wanted to know is she still there after hours. That was it.
The first time i went to this hospital,(10-2018) i was seen in a timely fashion. I was impressed. I have gone back at least twice since and am VERY DISAPPOINTED. I had to take my husband there last night, and after waiting 4 hours, we left. No one should have to wait that long for care.
This was an interesting experience in medical care. I arrived at about 11:30 a.m. Because I had woken up in the middle of the night having severe chest pains I went back to sleep but when I woke up I was just oriented had a headache and felt out of balance. I decided I'm maybe I should go to the hospital. They were very polite, they they drew blood, then they put me in the waiting room. About About an hour and they took some X-rays. Then return to me to the waiting area. I kept falling asleep and it was very cold. After about three and a half hours it began to occur to me that I must not have had a heart attack because it seemed impossible that a hospital would leave a heart attack patient unattended in a Lobby for 3 and 1/2 hours with another two-hour wait ahead. At this point I thought it would be best to go home go to bed and see if I felt better next day. That's when things got weird, they they wouldn't take my insurance information and told me I was refusing service. I explained I was refusing nothing but that I was extremely tired and very cold and really needed to lay down. I pointed out to them as long as I have been there it was apparent that I wasn't as sick as I thought I was and it would be best if I could lay down and sleep for a while. The nurse confirmed that my EKG was normal. I explained I would follow up with a doctor but really needed to lay down so I was going home. They told me I was refusing service and my insurance wouldn't pay. This was a panic moment for me. Eventually they agreed to take my information but reiterated I was refusing service. I pointed out I was refusing nothing and it was apparent I wasn't as sick as I felt because no medical care provider would leave a heart attack victim in a lobby for that long. Right? I also pointed out that if I did have a heart attack I would probably have another one and if I lived through it, we could try again. They were pleasant enough but I'm figuring they must be terribly understaffed. Although I did see other people come in and be taken to the back within minutes of their arrival. I'm sure they have a plan and a system but I figure if I didn't die I must be okay. I would probably recommend that if you have what appears to be a heart attack call an ambulance and let the EMT take you in.
Labor and Delivery has an extensive group of experienced and compassionate care givers. I really appreciate the attention and care they gave to my wife as we navigated this next stage of our life.
The Bone Density Department is Fantastic. I have always received excellent care at Obici Hospital. No one has ever been rude to myself and my family. You get what you give in life. If you are rude to people, you will get that back. Just remember, you don't know what they have had to deal with before you. Give kindness, it doesn't cost anything. (You will never find a hospital that everyone likes.)