Seton Medical Center Harker Heights

As others have said, I would like to give a lower star rating but one happens to be the minimum allowed.

I took my grandson in after he fell while climbing a fence. He is 4, with ADHD and a curiosity that can't be stopped. After falling from the fence he complained of pain in his wrist. It was in the evening after his Dr. has closed for the day so I took him into the ER.

We waited in the ER for 3.5 hours and watched people walk in and go straight to the back. We were told that there was no particular order that patients were called in by. This much I understand because some situations are more urgent than others. I didn't, however, understand how a person who said she had a cough was more important that a child with a potentially broken bone who was in pain.

We stayed for 3.5 hours before we just gave up and went home. At the time we left, we were the only ones still waiting. Anyone coming in was taken straight to the back while we just sat there.

I was sent here to get a chest x-ray, and I was very nervous to go after reading all of these reviews. But I have to say, MY Experience was exceptional! From the lady on the phone when i called to verify everything I needed, to walking in the door, the ladies at the welcome desk were so sweet and welcoming. The ladies in registration we’re also very sweet and professional. All the way back to radiology, again, the staff were so friendly. My whole process was quick and easy. I was very pleasantly surprised!

My wife had outpatient surgery a few months ago and the level of care was excellent. From reception to post-op, we were treated with respect and care. The nurses could have not been better. The facility is clean, modern and safe. Very pleased.

If I could give an even lower rating I definitely would!!! Never in my LIFE! Have I EVER been treated so POORLY! I went into the emergency room for pain and I’m a stay at home mommy so I took my little one, no big deal. She was well behaved until she started throwing a fit because she was tired. She was extremely upset and I was trying to juggle my boyfriend on the phone and soothing her, my child comes before this really rude male nurse! He got upset because I was trying to soothe my child. He then came back after less than a minute to tell me to “leave the room” while my I was trying to soothe a crying child. I told him “sir, I’m trying to calm her” he then said “that’s great, you can do that anywhere else but this room, you need to leave now” it sent me into tears! Never have I ever been talked down to by staff like that! I do not recommend this hospital for anything. The doctors are incompetent and unwilling to listen just willing to quickly diagnose and move on. I get that it’s an emergency room, but you are just as human as everyone that arrives at the ER, have some damn compassion, or if you can’t simply do that, be understanding that people need to be taken care of not abused.

Took my mother in and the family knew she was manic. We had given her all kinds of medication to calm her down. They did nothing!!!! We were there for four hours! They are incompetent! Took my mom to Scott and White!