I was sent here to get a chest x-ray, and I was very nervous to go after reading all of these reviews. But I have to say, MY Experience was exceptional! From the lady on the phone when i called to verify everything I needed, to walking in the door, the ladies at the welcome desk were so sweet and welcoming. The ladies in registration we’re also very sweet and professional. All the way back to radiology, again, the staff were so friendly. My whole process was quick and easy. I was very pleasantly surprised!

My wife had outpatient surgery a few months ago and the level of care was excellent. From reception to post-op, we were treated with respect and care. The nurses could have not been better. The facility is clean, modern and safe. Very pleased.

If I could give an even lower rating I definitely would!!! Never in my LIFE! Have I EVER been treated so POORLY! I went into the emergency room for pain and I’m a stay at home mommy so I took my little one, no big deal. She was well behaved until she started throwing a fit because she was tired. She was extremely upset and I was trying to juggle my boyfriend on the phone and soothing her, my child comes before this really rude male nurse! He got upset because I was trying to soothe my child. He then came back after less than a minute to tell me to “leave the room” while my I was trying to soothe a crying child. I told him “sir, I’m trying to calm her” he then said “that’s great, you can do that anywhere else but this room, you need to leave now” it sent me into tears! Never have I ever been talked down to by staff like that! I do not recommend this hospital for anything. The doctors are incompetent and unwilling to listen just willing to quickly diagnose and move on. I get that it’s an emergency room, but you are just as human as everyone that arrives at the ER, have some damn compassion, or if you can’t simply do that, be understanding that people need to be taken care of not abused.

My father was transferred to Seton as an inpatient recently. While he was being “worked up” for a potential issue he developed a complication. This complication required a referral to another specialist and a “new” diagnosis was made. Despite treatments to resolve the issue, that ultimately proved futile, they readied him for transfer to a rehab facility. This transfer was premature but somewhat a blessing because on day 1 at the new hospital the expertise of the Med staff there expediently transferred him to a competent hospital and staff who because of a temp surgical procedure... saved his life!
We will never recommend Seton Harker Heights to anyone!!! Family must be a strong advocates for your loved ones and be diligent with questioning until you are satisfied with the answers.

I would go lower if I possibly could. Had to have a test done here & after insurance I owed a balance. I was paying a monthly payment & was told that the amount of $50 wasn't enough so they turned me into collection for $263.00. Never in my 53 years have I ever had this happen to me. To top it all off the "staff" in the billing dept couldn't have been any more ignorant & rude. I will never return & should have known better to just go to Scott & White as I usually do.