Seton Medical Center Harker Heights

My daughter was away with her ROTC class playing GI Jane, she came back with knee pain that wouldn't go away with Motrin heat or ice. Her condition was not emergent so we didn't expect to be seen right away as if it were. She was seen in decent time by the lovely Dr. Casey who ordered standard tests and thoroughly looked her over. We were given some advice and discharged feeling better that we knew it wasn't anything major. Mark her RP nurse was also a gem.

I came to the ER on Saturday. I was extremely dizzy, had muscle pain, and felt overall sick. I tried to explain that I have an almost decade long history with vitamin and iron deficiencies (I have been in the critical situations with both hemoglobin/iron and potassium before). I know that dizziness, feeling faint, and muscle pain are all symptoms of possible imbalances, especially potassium. I also said that my blood pressure is always on the high side when they said I appeared to have a heart rate similar to a panic attack (Let it be known I was calm, breathing steadily, and talking normally to them. Things that would not be the case during a severe panic attack.) They gave me anxiety medication and I went home. Last night I felt even dizzier, my breathing was labored and I had chest pains. Because I left central Texas yesterday morning and went back to San Antonio where I attend school, I was not close to my family who would have been able to give me a ride to a hospital, and had to call EMS. I had heart arrhythmia and my blood pressure was even higher. When they took my blood I was critically low on potassium and had to stay in the emergency room for multiple hours for them to replenish my potassium, magnesium, and overall fluid levels. I will also probably have to return to central Texas tomorrow to get infusions as my levels were so low that the pills I received in the ER will likely not be enough long term. I asked them to take blood to check my levels and the doctor at Seton refused because he was certain I was only having anxiety, completely ignoring my long medical history of deficiencies and hospitalizations as a result of them.

Today was my first time going to Seton. I had a scheduled xray. Upon walking in the front desk told me to go down the hallway behind them to imaging. Mind you I am disabled on a Walker and post OP from neck surgery. I go to imaging and the lady asked if I registered up front. I said no that the front desk directed me to you. She then asked if I had a wrist band. Again I said no. Why keep asking me irrelevant questions if it was established I did not register because the desk directed me straight to the imaging department. (Please check your cameras and you will see I am correct) Mind you, she has NO customer service skills. She was extremely rude. Outcome- I left and will have my doctor send a new order to M______x where I normally go for the past 9 years and am always treated with kindness. I wish I read the reviews before agreeing to Seton on my doctors recommendation.

The nurses in ICU took very good care of my mother and have been some of the most compassionate ladies I've met. Thanks Kelly and Lynn for such an amazing job. Shasta, the ladies from respiratory, the gentleman from Dialysis and even the doc . Definitely impresse .

I came in to the ER on an ambulance for post surgery bleeding, the doctor I had was great. The nurses forgot about me after I went to the bathroom and didn’t hook me back up to everything. My husband was out of state and I needed to call an Uber to take me home and it was 2 am and my phone was at 1% and I asked if they had a charger I could use she said she would check for me and I never saw her again.