Seton Medical Center Harker Heights

I delivered my baby here in January. I also came in 3 days prior to delivery due to a car accident and ended up being admitted for overnight monitoring.Their ER really treated me like a priority and I was satisfied with the treatment I received. I was treated kindly and with respect. I had a C-section and was in the hospital for a total of 3 days. I have no complaints with how I was treated then either. They served all meals promptly and the nurses were always really kind and encouraging.
Once I had the baby my husband and I brought her to the ER at like 2 weeks old because I was a new parent and freaked out about something that turned out to be benign. I believe it was a Saturday night and it was packed! It took about 2 hours to be seen, which I expected with how busy it was. During that visit things went great! Baby was fine and I felt that the doctors who were assigned to us really cared and was patient in explaining what was going on.
So I've had three 5 star experiences with Seton. Not sure where all the bad reviews are coming from. I'll be delivering my next baby there in June.

My boyfriend's mother passed away here. I understand that these things happen, HOWEVER...We got a letter in the mail for her (she lived with us). This letter was asking her to do a survey on her recent experience here. Are you kidding me? She died here, is that good enough for your survey? So disrespectful and inconsiderate... It also was pretty bizarre that when she suddenly passed, the doctor came in with a huge smile and then gives us the news. What gives?

The 2female doctors here are awful. They just don't care. The first time I brought my son here she accused him of lying saying he feels good. This time Dr. Casey just looked at him and I had to ask question after question to see what was going on with him. Once she found out he didn't have insurances she didn't care at all. She barely checked him and was insulting. The male do Tor I saw here made me feel like there is a chance the hospital is ok. But I am having another reality check of how bad this hospitals doctors really are right this moment. What a shame. Don't they know that in the end they will have to answer to God. This is weird. Such a lack of compassion and empathy from these female doctors. Then they wonder why their lives are so miserable. You can see it in their eyes how miserable they are by the way they treat patients especially the kids.

As others have said, I would like to give a lower star rating but one happens to be the minimum allowed.

I took my grandson in after he fell while climbing a fence. He is 4, with ADHD and a curiosity that can't be stopped. After falling from the fence he complained of pain in his wrist. It was in the evening after his Dr. has closed for the day so I took him into the ER.

We waited in the ER for 3.5 hours and watched people walk in and go straight to the back. We were told that there was no particular order that patients were called in by. This much I understand because some situations are more urgent than others. I didn't, however, understand how a person who said she had a cough was more important that a child with a potentially broken bone who was in pain.

We stayed for 3.5 hours before we just gave up and went home. At the time we left, we were the only ones still waiting. Anyone coming in was taken straight to the back while we just sat there.

I was sent here to get a chest x-ray, and I was very nervous to go after reading all of these reviews. But I have to say, MY Experience was exceptional! From the lady on the phone when i called to verify everything I needed, to walking in the door, the ladies at the welcome desk were so sweet and welcoming. The ladies in registration we’re also very sweet and professional. All the way back to radiology, again, the staff were so friendly. My whole process was quick and easy. I was very pleasantly surprised!