I have presented at the ER on two occasions. BOTH times the staff were attentive and made me feel as though they actually CARED about my issues. Always listening well to my concerns with them explaining things well to me. Friendly yet professional. UNLIKE the other local hospital personnel who don't even know basic first aid or how to splint an injured limb, SRMC will always be my first choice.
James Dakis, D.Min.
Best medical care I have ever received at any medical facility around the world. Caring and knowledgeable staff made me feel confident with decisions being made.
Unstoppable Gaming Bros
Do not take a minor to this hospital with mental health issues. My child was left in the overflow wing for over 24 hours with no contact with mental health personnel. This child had been 51/50 because they felt he was a danger to himself then left in a room with 9 people admitted for various reasons and waiting for a room. There was absolutely nothing for my child to do but dwell on his depression. We were told we had no rights and had to leave him there. Shamefu!!! I'm glad my child survived this ordeal and is now getting the help he needs.
I went to this hospital a couple times for an issue I was sent home with over and over agin. Although admission was fairly quick, many of the staff members were not friendly. While I was waiting in my room with the door or curtain open, I could over hear the staff making fun of patients from mocking the way patients spoke to the reasons patients were coming in. I found it incredibly rude and unprofessional. The billing department is another issue. Do not expect any help or friendliness from them. I was pretty much told there was nothing they could do. I just needed more time for addressing my share of cost bills. The majority of the people I spoke with were NOT very friendly. Probably the worst I have been treated on the phone by a place of business.
My husband had to visit the ER with pneumonia while we were on vacation in Redding. He got excellent care. Especially from our ER nurse, Jessica. Dr. Heilpern went above and beyond as well. I can’t emphasize enough how well we were treated. No one wants to have to visit the ER on vacation but the staff got us back on the road. Thank You!