As requested, I did call, and received a return call the same day. She listened patiently as I provided further details, and seemed to genuinely care about the reputation of the hospital and the care provided. I can't say that I am eager to return, but I did, at least, feel heard and valued.
I will grant that this experience was from April 2016, but unwilling to give SOMC a voluntary second chance.
My husband was admitted to the ER with TIA/mild stroke symptoms. No tests were conclusive after 4-5 hours, so they admitted him for observation and further testing. Unfortunately, I was scheduled to work the next day, so since he was conscious and nothing seemed too dire, I went to work, not taking in to account that he was less familiar with advocacy/patient rights than I am. He was sent for an MRI. The machine was apparently old, or had some issue that made it even louder than usual, which gave him a headache. The neurologist wanted a second MRI, with contrast, but said it could be done as an outpatient. When the hospital physician came by, though, she insisted on doing it immediately, despite my husband's objection that he already had a headache from the first one. But because he didn't know to say "I refuse this test," she trampled his patient's rights, resulting in a migraine with vomiting. To add insult to injury, which could have been extremely dangerous had he had his keys, the technician did not have him empty his pockets, so he had to replace all cards in his wallet that had magnetic strips.
The one thing I will give them credit for is recommending and following through with a pulse oxygen study, as insurance will not pay for a sleep study as an inpatient. This enabled my husband to get an oxygen concentrator at home to provide some help while awaiting his sleep study. (As a side note, if you have high blood pressure that no amount of medication helps, PLEASE get a sleep study ASAP!)
Despite all of the testing, we were never told that he had had a mild stroke, only learning this later when we took the images to his neurologist.
I don't know how long you have had a "patient experience team," but I would think that one of their highest priorities should be to contact patients who leave AMA, and find out why. IF you are still interested in tracking down the problematic personnel at this late date, let me know, and I'll give you a call.