If it was possible to give this hospital negative stars I absolutely would. I'll start with a backstory of how I was already not a fan of this place from my very first visit with them.
I am a 2nd year student at Plymouth State University and have been to this hospital on a few occasions for different things. The very first time that I went there, the people working the front desk who were in charge of registration for insurance and everything had absolutely no idea how to process my insurance even though I had a valid insurance card. As most other reviews have mentioned, many of the workers are very inconsiderate and disrespectful to their patients especially if there is any slight inconvenience that they have to deal with. They were seriously considering denying me service simply because they could not process it, and after almost an hour of going back and forth and me basically saying they have no right to deny me service for their stupidity they figured it out.
The second incident I had with them was just a few days ago. Strike number 1 starts when I initially tried calling them multiple times to make an urgent appointment and kept getting no answer for almost an hour. When I showed up in the emergency room and explained to them that I tried to call, they very rudely insisted that I was calling the wrong number and after I read to them the number that I called they said it wasn't their main number. Finally, I was helped by the front desk and here is where strike number 2 happens. I very coherently spelled out my last name "SHAFFER" and somehow the receptionist got "SLHAFFER". No idea how an "L" slipped in there or even would make sense to any normal human to be in a last name like mine, but thankfully I caught it before we went too far since they failed to even let me double check the information.
Strike number 3 happened during my visit when the doctor's did not take my symptoms seriously. I went into the emergency room on suspicion of a kidney infection (which I've had before so I am very familiar with the symptoms) and I was told that I had a simple UTI even though all of my symptoms were consistent across the board with a kidney infection. They sent me home with the typical take home packet of information and ironically enough, under the section that says "get help right away if:" almost every single one of the symptoms that I came in with and told the doctors about was on this list. (see image) But I guess it wasn't a big enough deal for them to deal with at the time of my visit?
The last strike is basically just a sign of extreme unprofessionalism. I had asked for a note to excuse me from classes that I was missing (9/17/18-9/18/18) and they gave me one. Unfortunately I did not realize that they had written the complete wrong date on the note (12/18/18) and it it just beyond me that people could be so unprofessional to mess something up that bad (see image)
All in all, I will never, ever be returning to Speare with any medical problems that I have and instead will endure the 40+ minute drive all the way to Concord because its worth the drive to get even slightly better service than this place offers. Absolutely do not go here or support this business.