Speare Memorial Hospital

I'm only give this hospital a 2 star rating. Not because of the nurses, techs, or the doctors. They were all polite, kind, and very professional. It is because of the non-patient care department. Specifically, billing. It took them over 6 months to get me my hospital when my insurance company finalized and approved of the bill within a few weeks and replied back to the hospital.(I spoke to the insurance company). My bill was sent to me at the most inconvenient time of the year. December. The billing department is all over the board as far as their timing. It is interesting that we will get nailed and penalized heavily if we don't pay our bills on time. However, a hospital is allowed to take their time.

My son attends PSU and this was our first time at Speare Memorial. I took him to the emergency room today. I couldn't have been more pleased with the entire experience. The emergency department was very busy but each staff member we encountered made us feel as if we were the only ones there. We weren't rushed at all! My nerves were rattled on the trek up to the college because I wasn't sure how sick my son was and I wasn't familiar yet with Speare. Well...the care he received was thorough, professional, and compassionate. His care was overseen by David, who took the time to learn about my sons complex medical history. He is very good at his job and he took the time to talk to my son and explain things in depth. His bedside manner couldn't be any better! Ian was one of the nurse's on staff and was fabulous. He too, took the time to be thorough with explaining things to my son. They are both assets to the hospital .The ladies working the reception area and the triage nurse were all friendly and helpful, too. It sure makes a big difference in my peace of mind knowing David is on staff both at Speare and at the PSU Health Center.

Speare Memorial Hospital lost my referral number and sent me a $4k bill 8 months after PT treatment. Another 3 months after that my referral number was found. Started case review between Speare and my Insurance to get coverage. Now I am still stuck with a bill that is between 3k - 6k? every time I make a payment or ask for my balance I'm given two separate answers even when called the same day. Letters are sent monthly from Speare threatening to go to a collections agency to ruin my credit score, as well as phone calls.

If you are out of state student at PSU (like I was) I would not get treatment of any kind at Speare. .

Would give zero stars if I could.

I have to say the Dr and the two male nurses were amazing. I brought my son and his friend in after rolling a side by side. They were treated so great and their sense of humor with the two boys was amazing it really made a scary situation so much better...they were serious at one point and did lecture them on safety but thank you to all staff for the experience...the boys are ok a little sore today but they are ok

I'm currently sitting at the ER with my daughter.
Talk about rude personnel.
Snippy, snide remarks.
When I had all the available information but left it in the waiting room with the other parent.
Heaven forbid.
Pretty sure this woman's name is Deb. (Heard from another nurse)
This is why I normally travel to Dartmouth in Lebanon.
This isn't the first time I've experienced rude and condescending behavior here.
At least they're a step up from Laconia when it comes to medical treatment.
It has taken all of my will power to remain happy, smiling and cooperative.
If my daughter didn't need medical attention, and now, we'd walk right out the door.