Spectrum Health - Butterworth Campus
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feedback about Spectrum Health - Butterworth Campus
Best hospital Ive ever been to. I have never felt so safe in my life. They didn't discharge me wo finding out what was wrong with me (like other hospitals *ahem* Mercy?) All doctors, nurses, specialists were extremely professional and knowledgeable. I am so relieved to be in good hands. Thank you
Based on our trip to the ER...The room we were in was gross!! Hair balls in every corner. Trash on the floor. When the head of the bed was lifted there was dirt and hair on the plastic platform.
The staff was friendly though. Things were run efficiently also. A good through cleaning would do wonders.
My niece has been burned on 50% percent and the care she has been receiving is phenomenal. Very professional and very caring. They also try tp comfort family so ll they got to focus on is the child they have in there.
Felt some of the charges from our daughter's birth and three day hospital stay were an overreach and that she did not meet criteria for them. Disputed the charges and got a new lower bill. Called to make sure that was correct. Was told yes, that is all you now owe and will fulfill all obligations you have for that stay. So I paid. A month later get a new bill, in my daughter's name, instead of my wife's as all the previous bills were, for..wait for it..the same amount that had been adjusted off my initial bill! I am getting a professional to help me with this, but unfortunately not all people have this option or do not advocate for themselves and just pay. I had a high opinion of Spectrum until this.
While my OB was great, the after care for birth at this hospital was awful. At least one physician there knew our baby had jaundice but didn’t tell us. As a result, my healthy baby lost an entire pound in less than 5 days (3.5 of those we were in the hospital), and they didn’t even tell us he had jaundice or do anything for it!!! I found out at the first Dr. appointment at 4.5 days, and the doc was shocked. Many of the nurses I had were flat out terrible (though I had one good one there). Very little help with being able to nurse, pump, deal with pain or anything post C-Sect. My baby was SCREAMING from jaundice the entire time and they did NOTHING. Didn’t tell me that was the classic jaundice scream or treat at all. They told me my poor baby had to be poked for various blood work for the State when in reality I had a choice, it was totally optional, but they took advantage that I was too exhausted to get that, and did not provide informed consent. I do not recommend birthing at this hospital if you have any risk factors for C sect or other issues. I had an in with a fantastic practice & hospital in Chicago. How I wish I could go back and change my choices to ensure birth there, and my baby wouldn’t have had to needlessly suffer. It took a month to get him back to birthweight, and I lost my ability to nurse with all the stress and needs related to getting him healthy again.
Oh... and that physician who didn’t tell us about the jaundice... he didn’t bother to bill us through our insurance either. What a jerk!