Ssm Depaul Health Center
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feedback about Ssm Depaul Health Center
There is no point of completing on online reservation because upon arrival you will be asked all of the same information you completed in your online reservation. I thought the online reservation would be easier and quicker...NOT. I arrived at 5pm was taken back to get my vitals at 6pm. After vitals were complete an iv was inserted and I was sent to the waiting room to wait an additional 2 hours. Once in a room the nurse came in put a blood pressure cuff on my arm and said the doctor will be right with you. The nurse practitioner came in 2 hours later. I didn't have a pillow, wasn't offered a drink of water, in fact no one came in the room for 2 hours. After i saw the nurse practitioner he ordered a breathing treatment which happened immediately, a chest x-ray which happened immediately, and a CT scan of my back that didn't happen until i pressed the call light an hour later to tell the nurse to take the IV out of my arm because i was leaving. I was there from 5pm- 11:30pm and still didn't get any answers for my pain. I live 5 minutes from Depaul Hospital, but I would rather drive 20 to go to Mercy next time.
I don't even like giving this place one star. This has to be the worst hospital in the state of Missouri. My doctor sent me here to get IV antibiotics. She called ahead of time. And I sat in the waiting room for 7 hrs. Another hour in the er room before receiving antibiotics. They had me in the computer for something totally different and unrelated. And the doctor was extremely rude. I DO NOT RECOMMEND THIS HOSPITAL!!!
This hospital is terrible! My mother was taken to DePaul via ambulance due to chest pain and has experienced these symptoms for the last several days. An EKG was completed on the ambulance and she was given aspirin. We waited for over an hour before another EKG was completed in the ER then waited an additional 4 hours before her vitals were taken. We waited a total of five and a half hours and our mother still had not been seen by a doctor. My sisters and I decided to leave DePaul and take her to Mercy where she was immediately evaluated. In fact, upon our arrival to Mercy, we saw several other patients who had left DePaul to come to Mercy. Everyone was immediately sent to triage and sent to the exam rooms in the back to see the doctor.
A loved one was tranfered here to the North wing for behavioral/mental health. Our family was never contacted about the transfer to a new hospital so it took time to find her. Once I was finally able to be transferred to her I find out that after 2 days she has not been given any information on what shes allowed to do, what her situation is, nor seen a doctor yet, no showers, no change of clothes out of the paper ones she was given 2 days ago, and there's been no one to tell us or her if we are allowed to bring her clothes or books. This is not the first person I've personally seen treated this way at this hospital and had I known of the plans to transfer to here I would have fought it. Both individuals have been treated like this and I can not fathom how this could possibly help depression or suicide.
Every time I have had the unfortunate event of coming here I tell myself not again. The wait is ridiculous and they never have any information. When your loved one was transported via ambulance to be observed all night and it’s been 7 hours and no doctor or bed or information being available is absolutely ridiculous. And no end in sight!