Ssm Health Saint Louis University Hospital
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feedback about Ssm Health Saint Louis University Hospital
If I could give them 0 stars, I would. No problem with the doctor we saw, but TONS of logistic problems. We were blatantly deceived twice about how much my wife's obstetrics visit and ultrasound would cost. Over a month after our appointment they billed us an outrageous amount of money that they did not give us any indication we would have to pay. We had immense trouble with any customer service requests and were just bounced around from person to person (none of them had any clue how to help) and on hold for hours. Will never return for any need. Will tell all friends, family, acquaintances, and maybe even strangers to stay away from SLUCare at all costs!
Did not receive my information packet in the mail as I was told. Tried to show up to my appointment but didn't know the name of my physician since it had been two months since making my appointment. I went down to the office anyhow only to be completely frustrated with parking locations in relation to entrance for appointment. Long story short, I called from the parking lot to cancel my appointment and let them know not to call me to reschedule. Drove home in time to see the mailman putting my information packet for my appointment in my mailbox the day of my appointment. Nothing good to say about SLUcare....
I work with amazing doctors and staff that really do care about patients. Patient satisfaction is the number one priority.
Money hungry...I see no LEGIT concern for their patients. Typical from what experienced in this field...Just Sad
The worse patient response care ever. They take up too much of your time as a learning institution. I just want to come for my appointment on time, be seen and get out of there. I have also been trying to get a prescription filled for three weeks now and can’t get it done! SLUdoesnotCARE.