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feedback about St Anthony's Medical Center
Took my son in for extreme weight lose in a matter of days and pain in lower abdomen. They took a bunch of blood, did an ekg, x-ray and ultrasound. The ER doctor said that what test came back were clear but that she recommended him to be admitted for the weight lose. Next day I visit and talk with nurses in ICU to see if other results are in and they weren’t worried about that. They were only focusing on his other medical issue that he has had for six years and wasn’t even having a problem with. When I asked why they weren’t focusing on the reason why we brought him and why the ER nurse admitted him for, she told me that it wasn’t a concern. She just kept repeating that with every question I had. Finally she went to “go talk to the doctor” and five minutes later she is back and says that the doctor stated that all his symptoms are related to his previous medical condition. My husband and oldest daughter have the same thing and never has it caused extreme weight lose and lower abdomen pain. I felt the nurse and the doctors didn’t even care. They released him 36 hours after being admitted. That doesn’t include the 4 hours we waited in the ER to be seen or the other 6 hours from the time he was taken back to a room and admitted to hospital.
Amending my previous 1 star rating because I think that's only fair. The care we received in the ER was thoughtful, compassionate and comprehensive. The Dr asked lots of questions and as a result questioned a previous diagnosis we were given. A few tests confirmed that my dad was indeed misdiagnosed. The Dr. then went over his findings, showed us scans and helped talk us through the next steps.
The frustrating part of the ER experience, which other reviewers have noted, was the wait. We sat in the waiting room from 10 AM to 4 PM. I understand that ambulances come in and there are things going on behind the doors that we can't see from the waiting area. I have no doubt the ER staff was busy. I try to be understanding of those facts. At the same time, it is hard to sit with your loved one while they suffer and just wait.
Still waiting. I know there busy. My son and I are still waiting for him to be looked at again. They had to redraw blood for what ever reason. They did give him a pill to help him to stop throwing up. But now he is throwing back up and extreme sweating. 3 plus hours...
I surprised I’m saying this, great job getting me in quickly after my fall. The ER was completely full and thought I would be here forever. I was seen and released in less than 2 hours. Thank you 😊
I have been to this hospital on emergency basis in June of this year before it switched to Mercy and received great treatment. I went back this week on Tuesday evening when I had some symptoms that could have been related to a stroke. When I got there the emergency room was busy, they took me to draw blood, did an EKG, a CT scan, checked my blood pressure and sent me to the waiting room. I sat there for 4 1/2 hours and no one came to tell me a thing. After 4 1/2 hours, I was pretty sure I hadn’t had a stroke or heart attack since I was still sitting in the waiting room. I asked a nurse if I could go home since I was feeling fine, had been sitting there for hours and nothing was happening. She said sure and then took me back to try to draw blood again. Two nurses attempted but were unable to get any blood out of me. I’m not sure why but they couldn’t and said oh well maybe they won’t need it after all. I asked again if I could go home and call my doctor the next day or what was going to happen. I was told I could go home if I wanted to, that I was waiting to see a doctor to go over the results. After another hour or so now it’s over five hours and I asked again if I could just go home and call my doctor the next day. The nurse said sure I could go home just tell the guy at the front desk. I asked about paying for my visit and she said she didn’t know about that. They did take a copy of my Medicare card and my drivers license. I waited a little longer and then went to the gentleman who is sitting at the front desk. I told him the nurse said I could go home and to let him know. He said OK. I then asked if he wanted to know my name and he said sure and looked down at his screen. I assume he checked something but I have no idea and I walked out the door. The next day I called Medicare insurance 24!hour nurse and talked to her about it. She asked me if I had discharge papers and I said no that nobody ever gave me any. She told me to call my doctor that I didn’t do anything wrong and that it was important that I went to ER to check things out but the hospital should have communicated with me. When I called my doctor her assistant told me my paperwork wasn’t complete because I had left against medical advice. I told her I had not left against medical advice. No one at the hospital ever suggested that I stay, no one at any time told me not to leave, or recommended that it would be better if I stayed and at no time did anyone say I was leaving against medical advice, or give me any paperwork, instructions or information of any kind I was only told I could leave if I wanted to tell the guy at the desk if I left. It was the craziest thing I had ever experienced. I looked on here that day and found somebody else take me to complain and there was a phone number where the hospital had responded and asked the person to call. I called that number and left a detailed message yesterday but as of 6:30 PM this evening. No one has called me back. I don’t even know if they know who I am or that I was there but I suspect I will get a bill. I would think twice before I would ever go back to this hospital again. It’s sad because my first experience was quite satisfactory.