St Anthony's Medical Center
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We gave birth here to a beautiful little girl and loved every minute while we was there. My husband and I got the attention we needed during labor and delivery from the incredible nurses. Our baby girl was taken care of and we left happy! Big shout out to Paige who coached us through delivery! Also, Martha who was a huge help during the breastfeeding process.
Went to this hospital because it was the closest to our house. I reason we were there was not life threatening, but did need to seek medical attention. We checked in, and were told to wait in the waiting room. As we sat there waiting for my husbands name to be called, I looked around and was just amazed by how many people had hospital blankets wrapped around them, people sleeping, people with the thing they put in your arm, so they can give you IV or what ever. the longer we sat there, the more people were just flowing in to the Emergency Room. When were finally called back, they asked a few questions and were sending us back out to the waiting room until a room was available. i asked how long the wait was and she said about 6 hours, but it could be sooner or later. So, we left. I told here we would not be staying.
We drove to St. Luke's Hospital. There was no wait, we were in a room within 6 minutes. The doctor was in shortly after and the x ray was taken and he was discharged shortly after that.
I will never return to this hospital. When it was St. Anthony's, it was fine. Not wonderful, but at least when you went there for an emergency you didn't have to wait for hours to be seen. I thought when Mercy took it over it would be improved, that the care level would increase. This was 100% incorrect. It went in a completely different direction. If I have an need for an Emergency room visit. I will not be taken to this hospital. I will NEVER recommend this hospital to anyone.
Right now we are in emergency room going on 5th hour. While I understand ambulance patients come first there were several people called ahead of us walking under their own power while my cousin is in severe pain and can barely walk. Giving a rating of 2 is generous. If it happens again there will be an ambulance called because I think we would be out of here by now. Although the staff is pleasant beyond that the service is terrible.
My daughter got excellent care in the ER but she was an actual emergency with very high blood pressure and eventually needed bypass surgery. She went to Urgent care first and was transferred via ambulance to ER. Why I gave this ER a 4 Star is only because all the rooms are closed off so if a patient were to fall, yell, go unconscious and/or into a more serious stage of emergency the staff would never know. I really believe all ER rooms should be open, be visual to a central staff.
Today I loss my sister. The staff at this hospital were so caring and respectful. We walked the halls of the hospital for one last time behind my sister as she was being pushed to the ambulance on the stretcher. All the staff here waiting for us along the walls as we did the last walk. This touched my heart!! To me it showed a sign of respect and honor. This has truly been a very very hard time for my family and I just want to say thank you so much.