St Francis Hospital & Medical Center

MedicalRecords.com Rating
225 reviews
3.1
MedicalRecords.com Rating 3.1
225 reviews

How to access your medical records from St Francis Hospital & Medical Center

St Francis Medical Records are accessible through Saint Francis Health System which is committed to collecting, maintaining, and providing quality patient health information. The Health System is dedicated to assuring the integrity of each patient’s health information, providing information in an efficient manner, and protecting the confidentiality and security of said information. Medical records request is processed within 5 working days

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Need your medical records from St Francis Hospital & Medical Center?

1

Complete a simple secure form

2

We contact healthcare providers on your behalf

3

Have a National Medical Records Center send your records as directed

Emergency Service Available

Yes

Group Service

Yes

Hospital Type
  • Acute Care Hospitals
MedicalRecords.com Rating 3.1
(225 reviews)

William Hogan

Great Care at St. Francis! I just had hernia surgery at St. Francis and want to say that in all aspects it was an excellent experience. The Surgical team headed up by Dr. Daoud and the anesthesiologist and nurse anesthetist team were very good as well as all of the post operative staff of the Ambulatory Surgery unit. They were caring, efficient, with a strong knowledge of their respective field. Thank you all!

Nancy Farrell

We went into the ED last night for urgent care. The attention was immediate and was what was to be expected. Rachel our RN was attentive and acted urgently to assess and get the situation under control. Her time with us made us comfortable and reassured. At one point a "patient advocate" came in and inquired about our stay, we never saw him again and received no answers, not sure what his purpose was. Things progressed so slowly and 6 1/2 hours later we lost our patience and requested discharge to follow up with the Surgeon the next day, since the last 4 hours there delivered no answers or results. Now, for the nitty gritty. A student paramedic was sent in to take vitals. Clearly he was unsure how to do this or operate the machines. He attempted to take the blood pressure on the same arm that the IV was in until I told him to cuff the other arm. I don't think he ever even got all of the vitals he was sent in to get. He clearly needed to be supervised and should not have been sent in alone. Rachel came in and took over to complete his task. At one point I needed to leave to go to the car. Upon my return the reception desk needed to let me back in through key pads. I interrupted her cell phone search and when I approached her she looked up, said nothing, heard my request, still said nothing, stood up, walked away from me, waived me to follow her with her hand, twice, I followed, still saying nothing, she swiped me though and left. No customer service at all, I felt as though I had interrupted her precious time on her cell phone. This is not the way front desk personal should perform. I personally haven't been to this ED in many many years but the overall experience hasn't changed or improved in decades. Except for our RN Rachel. Thank goodness for her, she clearly knew what she was doing, but could't be with us for the duration.

althea unger

I was only there to visit my brother and it seemed to very clean, helpful people, and my brother was happy with his treatment while there.

Maria Martinez

My aunt was attended here for about a full week, the staff was very nice and treated her very well. Except for one staff member, seemed to be an African American, she was rude and gave my aunt an attitude just because english was not her first language. Excuse me but even if you can’t speak English doesn’t voice you the right to mistreat a patient and give them a bad attitude.

Michael

My father had his knee surgery done here and Dr. Grady-Benson’s surgical team was absolutely amazing (he deserves 5 stars)! The reason I’m giving only one star was because of how incompetent the over night staff was. My entire family works in the medical field and the complete lack of knowledge and follow up was flat out deplorable. Let’s start with the fact that the surgeon’s requests of getting my dad to stand and begin mobility work were ignored by the nurses and all they did was bad mouth the surgeon’s orders stating that he “didn’t understand their jobs”. Having been in hospital settings my entire life, a 20 year veteran surgeon absolutely knows what is going on and the ignorant nursing staff should get over their own egos. It wasn’t until I said I wasn’t leaving until they got him moving did they actually do it. When my dad had to use the bathroom at 4am, instead of helping him out of bed to use the restroom, they just tossed a container at him to use and it ended up having a hole in it (you can use your imagination as to how that worked out). After not apologizing, the staff member proceeded to say “its not like I was doing my nails”. Are you effing kidding me? On top of that, during my time in the room, every time they said “I’ll be back in a minute”, it would take over an hour for them to come back and the only reason they even came in the room was because my mom had to flag them down in the hallway. This included nurses, assistants and respiratory therapist. Apparently the RT didn’t know if my dad needed oxygen? Dude, it’s your effing job to know!!!! If there was a place for me to sleep there I would have stayed the entire night, but I guess they don’t want family to feel comfortable staying so that their incompetent over night staff don’t get called out in real time. When the supervising nurse came by to ask my dad how his stay was, he was too embarrassed to tell them what had happened, but I’m a little different. Thank god my dad is doing well and he’s home resting now. I would never recommend this hospital to anyone who has to stay overnight.