St Johns Pleasant Valley Hospital

I tried to turn a thumb into 2/3s and 1/3 thumbs on accident. They admitted me right away (there was no one else) and stitched me up. The staff was friendly and polite while we were cracking jokes about my new appendage.

I've been here on several occasions, mostly to accompany other people. There are definitely some nice and professional employees but most are quite inhospitable.

ER:
There was this one ER doctor during the night-shift who was weird and unhelpful, as my friend was bleeding he was just typing away in his computer, took him awhile to notice. Once when I was admitted and had to be on IV antibiotics; the very next day they rushed me to leave and didn't even offer to wheel me out even though I was still feeling ill.

Admin:
This one lady in the administration was quite snippy. I was simply asking if someone was available and with an annoyed tone she said, "I don't know, try calling her".

Lab:
The lab employees could use someone on their front desk, they have a desk bell but I think no one likes to use it because using the bell can come off as being brash or impatient. Employees do notice or go in and out of the lab but rarely offers to notify someone in the lab.

Sub-acute:
The sub-acute... one star on that department. Either the CNAs are overworked or just rude. This entire department is a mess.

Other:
They also sent one of the most unhelpful people to my college during a job fair. I had friends who were in the nursing program and these two ladies were simply handing flyers and told them to check online...

Never again! This place is useless. Doctors have no idea what they are doing. First time my daughter was driven to ER for weakness in her legs and horrible back pain. She was Told to rest. I took her to CHM two days later, herniated disk was causing irreversible nerve damage, emergency surgery upon arrival was done. Year later, I went in for horrible back and leg pain. They told me I had a torn ligament, gave me a full leg brace. I followed up with my doctor, it was sciatica! Waste of money.

I only have one star to write the review because the ER doctor was such in a hurry my child is fighting now for his life . Thank Gid he was taken by ambulance to and ER who saved his life! shame in you guys 😡

Having lived here 27 years, this has been the only option for urgent care after hours. The doctors and nurses are what you'd expect from any ER with little to no bedside manner, but then that is one reason they chose this practice, however there are exceptions. The check in staff is generally sullen while polite enough. My real beef is with their billing department which is extremely aggressive. I personally have excellent coverage, but have had out of country guests and friends with not so good coverage who have been sent to collection without regard. Saint John's is, unfortunately, just another reflection on a money hungry Catholic institution hiding behind the frock of a non profit.