St Joseph'S Hospital Health Center
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Address

301 PROSPECT AVENUE, SYRACUSE, NY 13203 USA

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Phone

(315) 448-5111

Emergency service available

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Consumer feedback about St Joseph'S Hospital Health Center

Marlene Ross
Marlene Ross

5 out of 5 stars

posted 2 months ago

I have been in St Joseph's Hospital several times for surgeries, and my operations were all successful. The doctors, nurses, and rest of the staff were excellent and caring. Most of the time the food was good, sometimes excellent, and rarely not quite up to par.

Many family members have gone there and one is currently in the hospital. Several members have had heart surgeries, pulmonary problems, pneumonia, and the flu among other things. My grandson was born at St. Joe's in March 2018, and what a joy that was. The baby and my daughter-in-law were well taken care of.

I highly recommend St. Joseph's Hospital as the hospital to go to if you have a choice.

Chivon Winter
Chivon Winter

1 out of 5 stars

posted 3 months ago

I don't normally post bad reviews...if I don't like something I'll just move along...but this place is absolutely awful. I went in with flu symptoms and a very painful sore throat (my temp was 104 the night before)...couldn't even stand up. I was put in a room with just a chair, no bed, and all I needed was to lie down. It was difficult for me to sit up, and laying down was the only thing that could provide any type of relief. The chair could recline, but then it would fling me hard back upright, causing my head to pound worse than it was already. I asked for a room with a bed, and I was told that they didn't have any rooms with beds, yet I saw at least 7 empty rooms with beds in them! I asked again because no one came back with an answer for me, and the nurse said "I already asked! but I guess I'll just have to ask again" in a very snotty attitude. She never came back with an answer for me (again). The other nurse came in to take me to get an x Ray. I asked her for a wheelchair because i couldn't stand up, an got the snottiest look and eye roll from her, then she shoved the wheelchair in my room. Absolutely no tact or care. Didn't help me get up, just snotty attitude and stood there while I struggled to get out of the chair. I was also told "your throat looks fine" but yet here it is crimson red, swollen, painful, and not even a throat swab to be conducted. No IV when I was clearly dehydrated, no tests to get a diagnosis. The nurse said "we think it's a viral infection so just take lots of Tylenol and Motrin". I wouldn't have gone to the hospital if I just needed Tylenol and Motrin. l when I didn't have a ride home, I waited for a reply from my mother to drive me...since I didn't hear back, I was waiting very uncomfortably in the chair and another nurse came in and said "I'm going to have to ask you to leave"...even after I said I was waiting for a response about a ride home. No wheelchair, no help. I was laying on the waiting room floor for my ride to get there, nurses just passing by without a care to be given.

I'm going elsewhere to get a throat culture done and get cared for properly. If it is indeed strep, or the flu, or anything that this hosptial not only did not test for, but also left me untreated, then that will not go over well. I will not be returning here.

Giovanni Givenchy
Giovanni Givenchy

5 out of 5 stars

posted 3 days ago

They've always been great to me period with frequent headaches that turn into migraines so bad that I end up in the emergency room. I was also born at this Hospital. also I should definitely mention they have a awesome psychiatric and Mental Health Care Clinic that's open 24 hours a day if you lost your medicine and the new ones or if you're feeling they really have a bad day or something like that don't let you come there and get a prescription or if you feel suicidal they will keep you at least overnight.

Heather Peters
Heather Peters

1 out of 5 stars

posted 2 months ago

Emergency room ? Not so much. Be warned. If you have an actual emergency you will not get in for at least 6-10 hours. They told me it is like that every night. So you think you might catch a break going in one day? Yeah....not really. My boyfriend and I were there for over 10 hours before finally before just leaving. Not to mention we were next on the list for about 3 hours. What’s even more f*** up is they take the less serious people first! They explained why to me but that is so ridiculous and should definitely not be that way. *yeah let’s make the lady not breathing okay over here wait the longest* (something they actually did) like seriously haha what? My boyfriend was in for very very bad chest pains he’s been having off and on and we never got to see a doctor. So again, if you have a emergency do not go there. Most of the staff was polite and nice about it but when they switched shifts around 11-12, the receptionist was just plain rude. I am so shocked and baffled that at this day & age in 2018 and how advanced we are that they have a system still that is so inefficient they make hundreds of people who go through that waiting room pissed off and upset in a week. I will never go to St. Joseph’s “ER” EVER again. HEY ST. JOE’S! DO SOMETHING ABOUT IT.

Tiffany Allington
Tiffany Allington

1 out of 5 stars

posted 6 months ago

Grossly negligent priority assessment in ER

UPDATE:
I withdraw my previous 5⭐️ accolade. The ER physicians and mid-level providers are dangerously apathetic to both presumed and VERY REAL, LIFE-THREATENING patient-described conditions. I literally left the ER after almost 3-hours of waiting-room-waiting (as patiently as possible) to be called back to a room to be checked out by a doctor. I arrived back at my sister’s house (she is an RN), and ten minutes after sitting down at her kitchen table to rest, she deemed it necessary to call for an ambulance. I was secured in the “rig” and adamantly protested being transported to any facility that held any association with St. Joseph’s Hospital. I was transported to Upstate University Hospital’s Emergency Department. Being wheeled into the ER and a few spotty in-and-out recollections of familial interactions while still in the ER room I had been given upon arrival are the only things I can hazily remember; after I’d say, conservatively, the 3 hour mark - nothing for the following 6-days.
It turns out I was in acute bilateral kidney failure, my left lung was 60% collapsed, my potassium level was 2.4, and my body was in full-blown septic shock. I was transported to the MICU, where I stayed for the next 6-days. On complete life support. In a freaking coma! I am 35-years old, (obviously) female, and in above standard condition. I was read my last rites twice. My family members were called and subsequently filed in from all over the state and country. FLEW in immediately due to my less than 20% of survival over the next 3 days (slightly improved at the end of day 3, only to nosedive on day 4 and up until day 6). The cause of my sudden, life-threatening, coma-inducing condition has, to date, remained a frustratingly perplexing medical mystery. I CAN tell you about 10,000 conditions I DO NOT have, thanks to the valiant quests of the seemingly never ending line of resident doctors and the attending physicians from every department in existence eagerly fulfilling their inherent need to poke, prod, sample, and suture to find the answer to the thus-far unanswerable. Thanks St. Joe’s arrogantly pompous Emergency Physicians staff for leaving me with no choice but to abandon your hospital and begrudgingly seek out another emergency team to do the job I went for in the first place. In that respect of sad irony, you and your team saved my life that day!