St Luke's Hospital at the Vintage
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20171 CHASEWOOD PARK DRIVE, HOUSTON, TX 77070 USA

Address

20171 CHASEWOOD PARK DRIVE, HOUSTON, TX 77070 USA

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Phone

(832) 534-5000

Emergency service available

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Consumer feedback about St Luke's Hospital at the Vintage

Cindy Rizzato
Cindy Rizzato

5 out of 5 stars

posted 1 week ago

I had surgery here and I am absolutely shocked at the low ratings!! It was honestly the best experience I’ve ever had in a hospital.

It’s super clean and the rooms were nice and comfortable for myself and my family.

The staff was sympathetic and kind. The lady that handled my pre-registration knew I was nervous and came running out to my car as I was leaving to give me a beautiful rock with the word “Faith” written on it and gave me a big hug. How awesome is that!! I THINK her name was Maria. Sweet kind soul.

The nurse that cared for me in recovery was so empathetic and comforting and patient with me. I was having a severe panic attack because I was throwing up a lot of blood (which is normal after that kind of surgery) and she sat right there holding my hand and calming me down. She was truly an angel and even called me a few times at home to see how I was doing. I want to say her name was Melissa or Melinda.

I highly recommend this hospital!!

Debbie Parker
Debbie Parker

1 out of 5 stars

posted 1 month ago

I have never had a worse experience in an ER in my life and I've been to the ER many times with my children. I took my daughter in yesterday and she needed more water to drink because she was needing to give a urine sample ( that's why we went in) and she has extreme difficulty doing that due to bladder damage. The ER nurse, Misty, refused to give us any water stating that it was against their policy to give you anything to eat or drink in case they need to run tests or draw blood. I explained to her why we were there and that she was out of water in the cup she had and she had been drinking all morning. I do know that drinking water IS important if you're going to have blood drawn. They want you to be very hydrated. I explained that to her (she should have known that if she's really an RN as her tag indicated) and she still said she was sorry but that was their policy. Her attitude was very snippy and rude in my opinion. I went on to explain about the fact that my daughter had difficulty giving a urine specimen and she still refused to get us some water.
So I told her I would just get it for her myself out of the faucet, which I did. Then I asked her if there was any ice on the floor anywhere and her EXACT words were " Yes, but we keep it locked up for that very reason."
At this point I thought I was going to scream.
The doctor wasn't any better and didn't do anything about my complaint to her regarding Misty.
The whole experience was horrible. My daughter is deaf and visually impaired as well and to be denied ICE WATER was just ridiculous. The whole time we were there, Misty was whispering to co workers about us, because when I would come outside the room she would be whispering and would stop and look at me whenever I came out.
The bottom line is when I persisted to want water for my daughter, the appropriate response should have been, Let me see what I can do. Then she should have gotten up and gone and asked someone "above her" if she could get us some water considering our circumstances. Anyone with common sense would have done that. She doesn't belong in the profession of nursing in my opinion if she can't change her attitude of how she deals with patients, especially in the ER.
I called the hospital to file a complaint and have not had a return call yet. We will see if they call me back.

Bernieta Ashbrook
Bernieta Ashbrook

5 out of 5 stars

posted 3 weeks ago

Based on my experience here as an "in-patient" I will have to say I could not have had a better experience. St Luke's is what a hospital should be, clean, great staff, capable doctors. The food was pretty decent too. If I am hospitalized again it would definitely be my choice.

Rebecca Talley
Rebecca Talley

1 out of 5 stars

posted 2 months ago

We took my daughter to the ER and AFTER they had gotten my insurance information and sent us to a room in the back they informed us that they do not provide care for children under 18. They don't have a pediatric unit, so they called an ambulance and sent my daughter to another hospital. But they got paid from my insurance and we had to pay our ER deductible twice, plus the ambulance ride. Why didn't they tell us from the get-go they don't take care of children? We would've taken her elsewhere. I would not recommend this facility to anyone with kids. And because of my experience, I wouldn't choose this facility for myself or any adults either.

Rich M
Rich M

5 out of 5 stars

posted 1 month ago

I was admitted through the ER for shortness of breath problems. All of the staff and doctors were very professional, friendly, and helpful. The hospital took very good care of me. Would definitely be my first choice hospital if I ever need emergency treatment in the future.