St Patrick Hospital
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feedback about St Patrick Hospital
They charged My Father $14,910.06 for 2 days in the hospital. Medicare paid all but 20%. My Father wrote a check for the full 20% $1,364.00 all he had in savings. Well guess what? I got the same bill with the same charges in the mail yesterday with a new balance of $145.33 so I called billing and was told wants they applied everything there still was a balance?? NOT My Problem!! Maybe if billing did their job right there wouldn't be a balance still!? Our Health System is broke and the care he received there was terrible!! Patient Beware!!
I have been admitted to the hospital more than my fair share of times over the years for reason ranging from thyroid surgery to kidney stones to knee surgery, most recently for an emergency appendectomy. Every time I’ve had such wonderful experiences with every single staff member from the information desk, to radiology, to intake, billing department, nurses, anesthesiology, doctors and surgeons. Every single staff member has been extremely friendly, helpful, competent and genuinely warm. Outside of one isolated incident with an inexperienced nurse who pushed a medication too fast causing me to experience chest wall rigidity, a deadly condition, my stays at St. Pats have been wonderful. Nurses at pre-op even gave my daughter $5 cash to go get tacos across the street when I wasn’t able to connect to my banking app to transfer money to her right before I went in for surgery! They are further from me than Community but I will never go anywhere else.
Had a lumbar spine puncture in radiology earlier this week. I don't remember any names of nursing staff or the doctor who performed the procedure. But it went great. The nursing staff was incredible before and after the procedure. So accommodating. Kept asking if I needed food or water, extra pillows or new warm blankets. And I could tell they genuinely cared about my well being. They were so kind and comforting. They made the entire experience much less stressful. Really wonderful staff!
That staff were nice enough, but before I was even allowed back in the emergency room area, my personal belongings - a backpack and my pocket knife - were taken from me and locked away. While I could understand such a policy in, say, Seattle or Chicago, this struck me as more of a personal, individualized thing to do in a small, relatively low-crime college town like Missoula.
I have been to the other hospital across town, Community, and no such precautions were taken nor necessary. Nor were they necessary at St. Patrick's. There is indeed a large homeless population here, which is why I was put in that category, I'm certain. And that makes it even worse. They assume everyone who walks in the door is a potential troublemaker, as it is just two blocks from the homeless shelter, and in my mind, that cannot but guarantee to affect one's level of care.
It's disgusting, truly, the assumptions people make about poor people in general. But to carry that over to medical care to the point that it becomes policy is damn near criminal. There isn't a point in all of Missoula to which police cannot arrive in just a few minutes. And while there are plenty of nutjobs in the homeless community - I've seen it first-hand - very few are violent, and fewer still capable of much damage. It's overkill, taking people's belongings, and it engenders a level of distrust between patient and care provider that is not only unnecessary but counterproductive.
This review is for anyone who is maybe in there mid 30's or younger looking for help from their local hospital!
I have needed to go to St. pats twice in the last year, and both times my fiance and I have been treated with the Utmost disrespect by there unprofessional staff!
We were ignored both times when we got there by the extremely rude front desk worker. The second time my fiance was having chest pain and numb arm (first thought is heart attack) when we got there we were told to control her breathing and to wait in the waiting room.... 2 episodes and 1hr later were being brought to the E.R. room by someone staffed who did not want to be at work that day. Another 30mins. go by before we even see a doctor.
The doctor came in and was very concerned at first (the man from registration came in at the same time to let us know our insurance hadn't gone through, at that exact moment our doctors attitude had completely changed (unaware of the fact that insurance or not the bill will not be an issue) regardless, due to family history or heart attacks at a very young age, we had every reason to be concerned and to be treated like we ment nothing after finding out our health insurance didn't clear is completely unacceptable, to ask for help and not get it is unacceptable. This hospital is a joke. To be looked at like we are there for drugs when she had already made it clear she wanted none of that to begin with. The compassion this place has when people need it the most is not there. St. Pats patients mean nothing more to them other than a pharmasutical sales pitch, and a paycheck.
Go to Community Hospital that's were the real doctors are.