St Rita's Medical Center

They saved my life. I went in for Vertigo one day and as they were treating me for that they found a tumor in my neck the size of a dinner plate. Dr. Potter( Ear nose and throat) took q lot of care and time with me. Sent me to OSU. Dr Kang did the procedure. Excellent doctor. Today I am cancer free because of an amazing group of doctors that helped save me. I live an hour away from here but i now have a family practitioner that I see once a month. Jami Blackburn. Couldn't ask for a more attentive, reliable group of people

This place is the absolute WORST!!! They tried billing multiple times for the same thing I was treated for a car accident and turned me debt collectors for a bill I already paid! They are greedy and the service is the terrible! Do yourself a favor and go somewhere to get treated! I hate this place many times over and feel sorry for anyone that ever goes there for treatment! I hope this place burns to the ground!!!

If i could put 0 stars i would have but unfortunately google made me put a star. First off the level of care i received was horrible. I was treated poorly with no compassion what so ever. I left the emergency room with no more answers to what was going on than i had prior to going to the emergency room. Thankfully i was referred to another doctor who found a problem and was able to actually fix it.. Fast forward to the bill: so i get a bill in the mail with the charges i was responsible for. I started making payments of 150.00 some times more each month. Without warning my account was sent to Frost and Arnett collections. After speaking with F&A i called st. rita's billing and was informed i was not making enough of a payment each month not to go to collections. I asked why no one ever reached out to me regarding my bill and i was told well you should of gotten a bill or a letter. No bill no letter. So i worked with F&A and immediately paid the account in full and was assured by F&A that this payment would be reported immediately. This was in feb. Now here we are in July and my account was sent to another collection agency, mind you my bill is paid in full. The new collection agency said i would need to contact st. ritas in regards to the payment i made at F&A. So i did only to be informed that no one had a clue where my payment was and i had to provide supporting documentation regarding the payment. I asked why they couldn't contact F&A and get that information and i was simply told they can't do that. So i spend a total now of 45 min calling st. ritas and then F&A. I got all the documentation they needed and sent it over immediately to the email i was given. I got a generic response stating they would service my complaint in the order in which it was received. Now a week later and i'm still getting collection calls and my account still shows past due. I have called over and over and my account is noted and it's being investigated. Since Mercy has taken over St. Rita's i have had nothing but issues with billing and the right hand doesn't seem to know what the left hand is doing. I WILL NEVER go back to this hospital ever again. I'm extremely upset and unhappy that my credit could potentially be negatively affected by something that i have already taken care of and people in their billing and collections department act like it's no big deal. Sad when this was always a "non for profit" hospital. I suggest they have better communications with their collections company or search out a better company to do this work.

This hospital has terrible customer service. No one greets you in waiting rooms or updates you on patient status. The rooms on the fourth floor are terribly small and basic hygeine is not considered. The cafeteria at 5pm was 1/2 open and the food served was inedible. This is not ok and Mercy needs to do something about it.

Always happy with St. Rita's. Had all of my children there and they were always good to me. They help you when you can't afford the services. I have always paid less at St. Rita's than other hospitals.