St Vincent Heart Center of Indiana Llc
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feedback about St Vincent Heart Center of Indiana Llc
Wonderful experience inspite of the reason we were there! My husband was attended to very quickly by very capable, caring, friendly professionals. We are so very appreciative to have such an amazing facility available when needed.
Amazing, outstanding hospital & staff. They implemented innovative technology including therapeutic hypothermia when my father suffered from a severe heart attack & cardiac arrest event. He survived. Dr. Elaine Moen performed a surgery and inserted 8 stints. He is a success story and is walking around today! THANK YOU to ALL the doctors, nurses and medical staff that cared for him during his stay, and especially Dr. Moen for performing a successful surgery which was understandably very high risk. Also special thanks to those night nurses that stayed by his side and cared for him! YOU ARE ALL AMAZING!
I just was discharged after triple bypass surgery. I feel so fortunate to have been referred to Dr. Heimohnson and the St. Vincent Heart Center. This is a first rate place with methods that are up to date. It is completely clear they have everything handled, from the get go. I am someone who participates in my own health care, and I have been a heart patient for 26 years. I could find virtually nothing to fault them on.
Moreover, not just the surgical staff but the pre-op and post-op care organizations are top notch. Some of the stars among RNs: Amanda, Lori, Laura, Taylor, Kristine and Christina. Of the techs, Talia and Bridget stood out. I liked all of the PAs and nurse practitioners, they are obviously deeply experienced and dead competent. I have had some experience with this, having had 8 stents and many, many, hospital visits. This is quite a group.
From what I understand, all the heart surgeons in the Midwest who need surgery come here. If you need surgery and are fortunate enough to have been referred to St. Vincents, don't pass the chance up. I don't know how you could do better short of the Mayo Clinic or a similar level of organization. (Even the Cleveland Clinic sends tough cases here.)
Went for a heart scan in Fishers, St. Vincents today--logged in on the computer. 45 minutes after my appointment I left. Everybody goes before the heart scan people. No money made on us unless we really have a problem. Not cool!
At the end of last month my father had a heart attack. Hearing so many good things about St. Vincent Heart Hospital I made the decision that this would be the best place to take him. He ended up having a quadruple bypass. I was extremely impressed with our surgeon Dr. Zanotti. If able I would give him the full 5 stars. Not only was his bedside manner impressive but the surgery went perfectly and it is hard to find a surgeon that comes to check on you three times the following day but Dr. Zanotti did just that and was in to see him everyday after and was extremely concerned about his condition.
The care we received from St. Vincent Hospital after surgery was below standard. It seemed as though no one was on the same page about care, they were short staffed, they made very large medical errors of which I documented and voiced major concerns. A few serious issues that occurred while I stayed with my father included:
-Staff putting him in his chair with no nurse light or pain pump two days after open heart surgery.
-Arriving one morning to find him doubled over in severe pain only to look over at his bedside table and see he had pills stuck to the side of his medicine cup that had not been taken. I asked the nurse which pills were stuck to the cup as I was showing them to her and she was unable to identify them even after looking through his chart.
-A staff member was handling him roughly when he was in severe pain trying to get his blood pressure. I expressed he was in severe pain to the nurse and said I was disappointed with how the tech handled him. I was told by the nurse that typically the tech was "good" but that they were short staffed by five technicians that evening and the technician was just "overwhelmed."
-One evening we pushed our light and had to wait over 45 minutes for pain meds after the nurse said she'd return in 15 minutes. I went to flag her down and she said, "you'll just have to wait." Meanwhile my father was doubled over in pain.
-A week after surgery I expressed to the PA that my father had 20 pounds of water weight on his legs and feet and I was very concerned about it. They ordered lasix pills for a few days. On that Friday we were told by the PA that he would have to stay until Monday or Tuesday until some of the water weight was under control. I was satisfied with that answer. The next morning a new PA entered and said, "the water weight is not a reason we can keep you here we want to send you home today." I was beside myself. It was as though each day a new staff member had their own opinion and we were at the mercy of what they told us. I told the PA he had no where to go if they were to send him home in this condition due to the water weight and him not being able to go up and down stairs well. Therefore she had to re-evaluate his case because he had no where to go and it was a weekend and no facilities would come evaluate him so she said, "I guess we'll keep him." Fast forward to Monday when a nurse practitioner came in and could not believe he was not ordered IV lasix over the weekend and said if the PA would have sent him home in this condition he would have been back in 3 days with a medical emergency. Unbelievable!
-I kept notes on my Dad's care and I expressed them to the hospital's President. The President met with my father and I that afternoon. I expressed to her my concerns and opened my black book to the incidents that had occurred. She apologized and said his chart was being looking through and that everything from here on out would be exceptional. There was another error in two days...and more to follow.
My goal in writing this review is to warn families that just because you think you are at the best hospital with the best care they too make mistakes. Please keep notes, ask questions, observe what is happening, visit your loved one as often as you can in order to make sure they are being given the best care possible.