St Vincent Hospital
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feedback about St Vincent Hospital
First time at this ER. I was impressed. They were very busy, but we didn't have to wait for any length of time to be seen. Very quick. To me, this is how an emergency department is supposed to run. Everyone busy doing what they're supposed to be doing. Excellent care by the Dr. we saw and the nurses!
I don't usually write reviews but my horrible experience in the emergency department today has prompted me to. I was taken my ambulance to the ER around 7:30pm. The shift nurse was very nice. I only saw the doctor twice. I was discharged at 5:00am, half asleep. I was getting up and vomited at the end of the bed, on the floor. I fell back to sleep and was abruptly woken by the, who I later found out, was the charge nurse.She was demanding I leave the room as they needed it for someone else and I'd been discharged 1/2 hour ago. I tried to explain I had no ride, as it was too early. She told me to go wait in the waiting room. All my test results came back normal, but I still felt no better. I got up to get dressed and use the bathroom, the charge nurse asked if I knew where the waiting room was, I replied I did, I was using the bathroom. Sitting in the waiting room, with no shoes, 24 degrees outside, I asked the triage nurse if there was a social worker I could speak with. Her reply was no, it was 5:00am. I asked if they gave cab vouchers and she said no, she could give me a bus pass. I said I have no shoes and have no idea how to take the bus. She offered to find me a pair of shoes. I then told her I would like to appeal my discharge. She replied I couldn't do that. I asked, I can't appeal my discharge with Medicare insurance? She then told me she would get the charge nurse to speak with me. So I was approached by the charge nurse, triage nurse and the security guard. The charge nurse was extremely rude and I was upset and crying. At this time I hear the security guard requesting back up. The charge nurse told me I was discharged and I needed to leave the property. I was not rude up until this point, just upset and crying. I was able to arrange a taxi through yellow cab, who agreed to accept payment when I reached my home. I left with yellow cab and will be using UMASS from now on. Sadly, after 23 years of using St. Vincents hospital when rarely needed, I will not go back because of the way they treat their patients. I would not recommend this hospital to anyone, even my most disliked person on the planet.
After a bad time earlier today waiting in the ER .. I reached out to a floor supervisor ( however you call this position) and decided to come back later on the night. The staff that checked me in and got me into a room quickly were very nice and efficient. It was a better experience than earlier.
I definitely do not recommend this location to anyone who is having their first or even second birthing experience. I practically delivered my own child with my husband alone in the birthing room before anyone assisted. They robbed me of my right to utilize my labor plan and even pain medication. Post partum staff was not bad, however even the one phenomenal post- partum nurse that we had is not enough to have me think twice about delivering another child there etc.
This hospital has one of the worst ER departments I've ever seen! A nurse had the audacity to try to diagnose me when I came in for something totally unrelated! Another lied to me! This is blatant malpractice as is the wrong diagnosis they gave me another time! They're cruel as they discharge homeless people in the middle of the night leaving them out in the streets in the cold instead of keeping them till the morning so they may rest and be in a safe place! This includes those who are seriously physically ill and disabled! I'm a former dental hygienist and a human rights advocate. Bathroom paper towel dispensers don't work! Police officer just harassed me! My advice is to stay away from here.