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feedback about St Vincent Hospital
I was recently a patient at Saint Vincent Hospital in Worcester. I was so impressed by the service that I received. I would never go to any other hospital. My care started in the Emergency Department and all of the staff were caring, professional and attentive. During my stay I was admitted to 24 North and there too, the staff do an amazing job. Even the nurse leader Cindy came to check on me every day. I even had a visit from the Chief Nursing Officer Joann P. who told me she frequently meets with patients to see how their stay is going. All of the departments (Radiology, lab, transport, housekeeping, food and nutrition services) always made sure my comfort needs were met. Peggy from food and nutrition services remembered that I like to have tea in the morning and she made sure I had a tea every day. I would never go to any other hospital for care, they truly earn their 5 star reputation every day.
First time at this ER. I was impressed. They were very busy, but we didn't have to wait for any length of time to be seen. Very quick. To me, this is how an emergency department is supposed to run. Everyone busy doing what they're supposed to be doing. Excellent care by the Dr. we saw and the nurses!
The nursing,doctors, residents, and students were fabulous. So helpful and friendly. The only reason to not give 5 stars was the food from the in house catering service was less than desirable. Actually horrible as well as slow.
After a bad time earlier today waiting in the ER .. I reached out to a floor supervisor ( however you call this position) and decided to come back later on the night. The staff that checked me in and got me into a room quickly were very nice and efficient. It was a better experience than earlier.
I don't usually write reviews but my horrible experience in the emergency department today has prompted me to. I was taken my ambulance to the ER around 7:30pm. The shift nurse was very nice. I only saw the doctor twice. I was discharged at 5:00am, half asleep. I was getting up and vomited at the end of the bed, on the floor. I fell back to sleep and was abruptly woken by the, who I later found out, was the charge nurse.She was demanding I leave the room as they needed it for someone else and I'd been discharged 1/2 hour ago. I tried to explain I had no ride, as it was too early. She told me to go wait in the waiting room. All my test results came back normal, but I still felt no better. I got up to get dressed and use the bathroom, the charge nurse asked if I knew where the waiting room was, I replied I did, I was using the bathroom. Sitting in the waiting room, with no shoes, 24 degrees outside, I asked the triage nurse if there was a social worker I could speak with. Her reply was no, it was 5:00am. I asked if they gave cab vouchers and she said no, she could give me a bus pass. I said I have no shoes and have no idea how to take the bus. She offered to find me a pair of shoes. I then told her I would like to appeal my discharge. She replied I couldn't do that. I asked, I can't appeal my discharge with Medicare insurance? She then told me she would get the charge nurse to speak with me. So I was approached by the charge nurse, triage nurse and the security guard. The charge nurse was extremely rude and I was upset and crying. At this time I hear the security guard requesting back up. The charge nurse told me I was discharged and I needed to leave the property. I was not rude up until this point, just upset and crying. I was able to arrange a taxi through yellow cab, who agreed to accept payment when I reached my home. I left with yellow cab and will be using UMASS from now on. Sadly, after 23 years of using St. Vincents hospital when rarely needed, I will not go back because of the way they treat their patients. I would not recommend this hospital to anyone, even my most disliked person on the planet.